Telecaller / Customer Sales Executive Vera Monde Pvt. Ltd. – Premium Perfumes ( Sister Concern of SCOTTLUMIN group)

Job Type: Full time

Experience: 1–3 Years Preferred

Industry: Perfume / Beauty / Luxury / E-Commerce

Qualification: +2 / Degree

Language: Excellent Malayalam & English; Hindi/Tamil will be an advantage

Job DescriptionVera Monde is looking for an energetic and sales-focused Telecaller / Customer Sales Executive to handle online customer enquiries, convert leads into orders, recover abandoned carts and build repeat business across India.

The candidate should have excellent communication, convincing and sales-closing skills with a strong customer-service attitude.

- Key ResponsibilitiesHandle incoming and outgoing customer calls professionally.
- Contact website, social-media and advertising leads quickly.
- Follow up on interested customers and convert enquiries into sales.
- Recover abandoned carts and incomplete checkouts through calls and WhatsApp.
- Explain Vera Monde perfumes, fragrance categories, sizes, offers and combinations.
- Recommend suitable fragrances based on customer preferences and occasions.
- Upsell and cross-sell products, combos and gifting options.
- Follow up systematically until qualified leads are closed.
- Reconnect with previous customers for repeat purchases and new launches.
- Handle WhatsApp, phone and online customer enquiries.
- Coordinate with e-commerce, logistics and operations teams regarding orders and deliveries.
- Follow up on delayed deliveries, customer concerns, exchanges and other service issues.
- Collect customer reviews, feedback and referrals.




- Maintain accurate lead and follow-up details in CRM.
- Achieve daily, weekly and monthly sales/conversion targets.
- Maintain premium communication standards suitable for a luxury perfume brand.
- Daily KPI / KPA100–150 calls per day
- 250+ productive calling minutes
- 100% follow-up of assigned qualified leads
- Fast response to fresh enquiries
- Daily abandoned-cart follow-up
- Sales conversion and revenue achievement
- Repeat-customer activation
- WhatsApp follow-up completion
- CRM updating without pending leads
- Customer feedback/review collection

Performance will be measured primarily on:

Calls → Connections → Follow-ups → Conversions → Revenue → Repeat Sales → Customer Satisfaction

- Candidate Requirements1–3 years of telecalling, telesales or customer-sales experience preferred.
- Excellent communication, convincing, influencing and closing skills.
- Confident telephone and WhatsApp communication.
- Strong follow-up ability.
- Basic computer, CRM and Excel/Google Sheets knowledge.
- Target-oriented and self-motivated.
- Presentable, polite and customer-friendly communication.
- Experience in perfumes, cosmetics, beauty, fashion, luxury, retail or e-commerce will be an advantage.

Preferred CandidateWe are looking for a sales closer, not merely a caller.

The candidate should be capable of converting:

Enquiry → Conversation → Recommendation → Follow-up → Order → Repeat Customer

Career GrowthHigh performers will have opportunities to grow into:

Senior Customer Sales Executive → Team Leader → CRM / Customer Sales Manager

Vera Monde Pvt. Ltd.

Premium Fragrances • Pan-India E-Commerce

📌 Telecaller (Kozhikode)
🏢 Scott Lumin Private
📍 Kozhikode