- Manage, motivate, and monitor a team of telecallers on a daily basis.
- Set daily, weekly, and monthly calling and sales/conversion targets.
- Track team performance, including calls made, leads contacted, follow-ups, conversions, and revenue.
- Monitor call quality and ensure qualified communication with customers.
- Provide regular coaching, training, and feedback to team members.
- Help telecallers handle customer objections and difficult conversations.
- Ensure timely follow-up on leads and maintain proper lead/customer records.
- Prepare daily and weekly performance reports for management.
- Identify underperforming team members and implement improvement plans.
- Coordinate with the sales/operations team to ensure smooth lead conversion.
- Ensure adherence to company policies, calling scripts, processes, and quality standards.
- Resolve customer or team-related issues promptly.
- Motivate the team through regular reviews, incentives, and performance discussions.

📌 Telecalling Team Leader (Noida)
🏢 Mervice Infotech Private
📍 Noida