PayPulse is looking for motivated Telecallers to join our collection and customer follow-up team. The Telecaller will communicate with customers over the phone regarding pending payments, understand customer situations, follow up on payment commitments and achieve assigned performance targets.
RESPONSIBILITIES
- Make outbound calls to assigned customers.
- Communicate professionally regarding pending EMI/payment obligations.
- Understand customer responses and payment situations.
- Follow up with customers for payment commitments.
- Maintain proper records of calls and customer responses.
- Update customer information in the required system/app.
- Follow up on promised payment dates.
- Escalate difficult or key cases to the Team Leader/Manager.
- Achieve assigned daily and monthly calling/performance targets.
- Maintain regular attendance and punctuality.
- Follow PayPulse processes, customer-handling guidelines and compliance requirements.
- EARNING STRUCTURE
Fixed Salary: ₹15,000/month
Attendance Bonus: ₹1,000/month
Performance Incentive: Up to ₹15,000/month
EARN UP TO ₹31,000/MONTH
Actual earnings depend on attendance and performance. ₹31,000 is the maximum earning potential and is not guaranteed monthly income.
ELIGIBILITY
Age: 18–30 years
Minimum 10th Pass
Freshers are welcome
Previous collection experience is not mandatory
Good communication skills
Comfortable speaking with customers over the phone
Hindi communication is required
English communication as required for the assigned process
Kannada or other local-language knowledge is an advantage
Comfortable working with targets
Basic smartphone/computer knowledge
Good listening and customer-handling ability
Reliable and disciplined
Regular attendance and punctuality required
Willingness to learn
WHO WE ARE LOOKING FOR
Confident while speaking with customers
Patient and good listeners
Comfortable handling different customer situations
Target-oriented
Reliable and disciplined
Willing to learn
Interested in building a long-term career
Freshers with good communication and the right attitude are welcome.