Job Title: Operations Executive

Company: Ruia Car Rentals

Location: Khasra No 420/1, Mahipalpur, West End Greens, Rangpuri,Delhi 110037

Reports to: Operations Manager

Job Summary:

The Operations Executive is responsible for overseeing the daily operations of car rentals, ensuring vehicles are allocated, dispatched, and returned in a timely and effective manner. This role involves coordination with drivers, clients, and internal departments to maintain high service standards, reduce operational delays, and optimize fleet utilization.

Key Responsibilities:

- Vehicle Dispatch & Coordination:
- Allocate and dispatch vehicles as per booking requirements, ensuring timely pickup and delivery of cars.
- Driver Management:
- Coordinate with drivers regarding assignments, shift schedules, and route planning; monitor driver attendance and discipline.
- Fleet Monitoring:
- Track vehicle movement using GPS and manual logs, ensure timely returns, and manage vehicle availability status.
- Operational Support:
- Act as a bridge between reservations, billing, and maintenance teams to ensure smooth execution of each booking.
- Documentation & Record Keeping:
- Maintain updated logs of car usage, fuel slips, duty slips, maintenance records, and any incident reports.
- Issue Resolution:
- Respond promptly to any operational issues, such as vehicle breakdowns, delays, or customer complaints, and escalate when necessary.
- Quality Control:
- Ensure vehicles are clean, well-maintained, and meet customer expectations before every assignment.
- Inventory & Resource Management:




- Monitor consumables like fuel, toll slips, and accessories; manage keys, documents, and RC/PUC files.
- Vendor Coordination:
- Liaise with external vendors for repairs, maintenance, insurance renewals, and servicing schedules.
- Reporting:
- Submit daily and weekly reports on fleet status, vehicle usage, breakdowns, and customer satisfaction metrics.

Qualifications & Skills Required:

- Education:
- Bachelor’s degree or diploma in Business Administration, Logistics, or a related field preferred.
- Experience:
- Minimum 2-3 years in fleet management, logistics, or operations—preferably in the car rental, transport, or hospitality industry.
- Technical Skills:
- Proficiency in MS Excel, Google Sheets, and fleet management software; working knowledge of GPS and tracking tools.
- Communication:
- Strong interpersonal skills with the ability to communicate effectively in Bengali, English, and Hindi.
- Problem Solving:
- Ability to handle operational challenges and customer issues calmly and efficiently.
- Time Management:
- Strong organizational skills to manage multiple tasks in a fast-paced environment.
- Adaptability:
- Willingness to work under pressure and during odd hours, especially during peak periods or urgent bookings.

Working Hours:

- Rotational Shifts:
- Must be available for rotational duty, including early mornings, late evenings, weekends, and public holidays.
- Availability:
- Flexibility to respond to operational emergencies and last-minute changes.

📌 Operation Executive (New Delhi)
🏢 Ruia Cars Private
📍 New Delhi