Job Summary:

We are looking for a Service engineer to Provide Technical Support,

Installation, troubleshooting, and Maintenance for our Billing software

Solutions.

Key Responsibilities:

· Install, configure, and maintain Billing Software Remotely/Directly.

· Troubleshoot software issues, provide resolutions, and escalate

Complex problems when needed.

· Provide technical support via phone, email.

· Conduct software training sessions for clients.

· Collaborate with the development team for bug fixes and feature

· Improvements.

· Maintain documentation of customer issues and resolutions.

· Ensure customer satisfaction by delivering timely and effective

· Solutions.

· Stay updated on software updates and enhancements.

Required Skills & Qualifications:

· Bachelor’s degree in IT, Computer Science, or a related field (or

· Relevant Experience).

· Strong problem –solving and troubleshooting skills.

· Familiarity with SQL databases, Windows and networking is a plus.

· Good communication skills for customer interaction and training.

· Ability to work independently and manage multiple tasks.

· Willingness to travel for in office support if required.

📌 Technical Support Engineer (Coimbatore)
🏢 Optech Software India Private
📍 Coimbatore