Key Responsibilities:

Technical Support:

- Provide first-line technical support to end-users via phone, email, or in person.
- Troubleshoot hardware, software, and network issues, and resolve them in a timely manner.
- Install, configure, and maintain computer systems, software, and peripherals.

User Assistance:

- Assist end-users in understanding and utilizing IT resources effectively.
- Train employees on recent technologies and software applications.
- Create and update documentation for common issues and solutions.

System Administration:

- Monitor and maintain the organization's IT infrastructure, including servers, networks, and security systems.
- Perform routine system backups and ensure data integrity.
- Manage user accounts, permissions, and access levels.

Software and Hardware Management:

- Coordinate with vendors for software and hardware procurement.
- Install and update software applications, patches, and security updates.
- Conduct regular inventory checks and manage hardware assets.

Security and Compliance:

- Implement and enforce IT security policies and procedures.
- Conduct regular security audits and ensure compliance with industry standards.
- Respond to and mitigate security incidents and breaches.

📌 IT Support Executive (Bengaluru)
🏢 Veepee Graphic Solutions
📍 Bengaluru