Key Responsibilities

Collection Calling

- Make outbound calls to customers regarding pending/overdue payments.
- Follow up regularly with customers and obtain payment commitments.
- Maintain professional communication while handling customer queries and objections.
- Achieve assigned collection and follow-up targets.
- Maintain accurate records of calls, commitments and payment status.
- Escalate difficult or high-risk cases to the concerned team.

Loan Sourcing

- Make outbound calls to prospective and existing customers for loan products.
- Generate and qualify leads through telecalling.
- Understand customer requirements and suggest suitable loan products.
- Explain loan features, eligibility, documentation and process to customers.
- Follow up with interested customers until login/application completion.




- Coordinate with the sales/credit team for document collection and loan processing.
- Maintain regular follow-up on leads and maximize conversion.

Candidate Profile

- Minimum 1 year of relevant telecalling experience.
- Prior experience in loan sales, loan sourcing, collections, banking, NBFC or financial services preferred.
- Good Hindi communication skills; basic English communication is an advantage.
- Good convincing, negotiation and follow-up skills.
- Comfortable working with daily/monthly targets.
- Basic computer knowledge and ability to maintain customer data.
- Positive attitude, discipline and solid customer-handling skills.

📌 Telecaller Outbound (Delhi)
🏢 Joining Edge Solutions
📍 Delhi