Role: Director Business Excellence Location: AMR Tech Park - Bangalore Relevant Experience: 20Years Reports to: VP – Business Excellence Work Mode: WFO / Hybrid Industry: BPM/BPO US Healthcare Mandatory Skills required: TQM & BPO/BPM US Healthcare Global Payer Back Office Operations Job Summary The Director – Business Excellence will lead enterprise-wide Business Excellence, Quality, Transformation, and Operational Excellence across global US Healthcare Payer back-office operations . This role will drive quality, productivity, cost optimization, process transformation, automation, governance, and client value across multiple payer accounts and delivery locations, with a clear focus on noiseless operations and measurable business outcomes . US Healthcare Payer experience, BPO/BPM experience, and Lean Six Sigma Master Black Belt certification are mandatory. Key Responsibilities Business Excellence & Transformation Define and execute the Business Excellence strategy across global payer operations. Lead large-scale process transformation, standardization, automation, and digital initiatives . Deliver measurable improvements in quality, productivity, TAT, cost, SLA, and customer experience . Build and govern a strategic continuous improvement and transformation roadmap . Lean Six Sigma & Master Black Belt Leadership Serve as the Lean Six Sigma Master Black Belt authority for Business Excellence. Lead enterprise-level DMAIC, Kaizen, Value Stream Mapping, process optimization, and CI programs . Build and mentor Black Belts, Green Belts, and Business Excellence teams. Establish a solid Lean Six Sigma culture, governance, certification, and benefits-realization framework .



Quality & Operational Excellence Own the Quality Management framework across payer operations. Establish governance, KPIs, controls, audit mechanisms, and performance standards. Drive defect prevention, root-cause analysis, process controls, and sustained quality improvement . Ensure consistent, compliant, and noiseless delivery across accounts and locations. US Healthcare Payer Expertise Provide strong functional leadership across Claims, Payment Integrity, Provider Operations, Enrollment & Eligibility, Appeals & Grievances, Utilization Management, Prior Authorization, Provider Data, and other payer back-office functions . Translate payer business challenges into scalable operational excellence and transformation solutions . Partner closely with senior payer stakeholders to improve service performance and business outcomes. Client, Financial & Executive Leadership Act as a strategic advisor to US Healthcare Payer clients and C-suite stakeholders . Lead executive discussions on quality, transformation, cost optimization, risk, productivity, and client value . Identify opportunities for automation, analytics, transformation, and value expansion . Ensure transformation programs deliver measurable financial and operational ROI . Digital, Analytics & Innovation Partner with Technology, Automation, Analytics, and Operations teams to identify AI, automation, digital,



and analytics-led opportunities . Use data-driven insights to improve operational performance and decision-making. Leadership & Capability Building Lead and develop a high-performing global Business Excellence / Quality / Transformation organization. Build leadership capability, succession pipelines, and a strong continuous-improvement culture. Influence senior stakeholders across functions, accounts, and geographies. Mandatory Requirements 14 years of overall experience . US Healthcare Payer experience – MUST HAVE. BPO/BPM experience – MUST HAVE. Lean Six Sigma Master Black Belt certification – MUST HAVE. Significant experience in Business Excellence / Operational Excellence / Quality / Transformation / Continuous Improvement . Strong understanding of US Healthcare Payer operations and operating models . Demonstrated track record of improving quality, productivity, cost, SLA/TAT, and client experience . Strong executive client management and stakeholder leadership experience. Experience managing or influencing large, geographically distributed teams . Preferred MBA / equivalent postgraduate qualification. PMP / PRINCE2, COPC, ISO 9001, or other relevant Business Excellence certifications. Strong exposure to AI, automation, analytics, digital transformation, and intelligent process optimization . Experience managing complex global US Healthcare Payer accounts . Leadership Profile Strategic Leadership | Executive Presence | Payer Expertise | Transformation | Lean Six Sigma | Quality Excellence | Client Leadership | Financial Acumen | Digital Mindset | Change Leadership | Talent Development

📌 Director Business Excellence (Karnataka)
🏢 Sagility
📍 Karnataka