General Manager – Airline Catering
Location: New Delhi
About the Opportunity
Strategic Management Alliance is hiring for a General Manager – Airline Catering on behalf of a leading Hospitality Organization operating in the Hotel, Airline Catering and Aviation Services sector.
The organization is engaged in delivering large-scale, high-quality catering and inflight services while maintaining stringent standards of food safety, quality, operational excellence and customer satisfaction.
This is a senior leadership opportunity for an accomplished Hospitality Industry skilled
( ideally with General Manager Experience in reputed Mainstream Hotel Brands handling P&L; for toplines exceeding 300 crores) to take overall responsibility for the business performance and operations of a major airline catering unit .
The role will provide strategic leadership across the entire operation , including food production, logistics, quality, engineering, commercial coordination, customer relationships and people development.

Key Responsibilities
Strategic & Business Leadership
Lead and manage the overall operations, business performance and profitability of the airline catering unit.
Develop and execute business strategies aligned with organizational objectives and drive sustainable growth through operational efficiency, customer retention and service excellence.
Regularly review business performance and implement appropriate corrective actions to achieve operational and financial targets.
Operations Management
Provide end-to-end leadership across catering operations, including procurement, food production, assembly,



logistics and inflight delivery.
Ensure timely and seamless delivery of meals and services in accordance with airline schedules, specifications and service level agreements.
Drive productivity, resource optimization, operational efficiency and continuous improvement initiatives across all functions.
Customer & Airline Relationship Management
Build and maintain strong relationships with airline clients and other key stakeholders.
Lead customer review meetings and ensure effective resolution and closure of customer concerns.
Ensure compliance with airline-specific standards, specifications and contractual commitments while identifying opportunities for business expansion and service enhancement.
Financial Management
Drive achievement of revenue, profitability and cost targets for the business.
Lead annual budgeting and forecasting processes and closely monitor food costs, labour costs, wastage and overall operational expenditure.
Ensure optimal utilization of resources and evaluate capital investments to support business performance and growth.
Quality, Food Safety & Compliance
Ensure adherence to FSSAI, HACCP, ISO, HALAL, airline and other applicable regulatory standards.




Lead audit preparedness and ensure successful completion of customer and regulatory audits.
Promote a strong culture of food safety, hygiene and quality across the organization and ensure timely implementation of corrective and preventive actions.
People Leadership & Talent Development
Lead, mentor and develop departmental heads and large cross-functional teams.
Drive employee engagement, capability building, succession planning and performance management.
Foster a culture of accountability, collaboration, continuous learning and operational excellence.

Preferred Candidate Profile
Graduate in Hotel Management, Hospitality Management, Business Administration or a related discipline.
MBA or Post-Graduate qualification will be an advantage.
18–25 years of experience in Hospitality Industry , Airline Catering, Aviation Services, Food Production or Large-Scale Catering Operations.
At least 8–10 years of senior leadership experience at General Management level managing large operational teams and customer-facing businesses.
Proven experience in managing P&L; responsibilities, operational excellence initiatives and large-scale business operations .
General Managers with reputed Mainstream Hotel Brands handling P&L; for toplines exceeding 300 crores would be an ideal fit
Strong exposure to airline clients, food safety systems, audits and regulatory compliance will be highly desirable.
Excellent leadership, business management, stakeholder management and people development capabilities.

📌 General Manager (Pragati Maidan)
🏢 SMA - Strategic Management Alliance
📍 Pragati Maidan