WE ARE HIRING!

QUALITY ANALYST – CHAT & VOICE PROCESS

Location: [ Bangalore]

Experience:6months to 2 Years

Qualification: Bachelor’s Degree

Employment: Full-Time

JOB SUMMARY

We are looking for a Quality Analyst with experience in Chat & Voice processes to join our team. The candidate will be responsible for quality audits, identifying process gaps, providing feedback, and supporting process improvement.

KEY RESPONSIBILITIES

- Audit chats and calls regularly
- Perform Root Cause Analysis (RCA)
- Analyse CSAT/DSAT and provide recommendations
- Participate in calibration sessions
- Coordinate with clients and internal teams
- Provide process and product improvement inputs
- Prepare professional client communication
- Monitor KRA & KRI targets
- Maintain basic reports using MS Excel

REQUIREMENTS

- Bachelor’s degree in any stream
- 6months to 2 years of experience as a Quality Analyst




- Experience in Non-Voice (Chat) & Voice processes
- Good communication skills in English & Hindi
- Strong analytical and problem-solving skills
- Good attention to detail
- Basic knowledge of MS Excel
- Knowledge of Cryptocurrency & Trading is an added advantage

WHAT WE ARE LOOKING FOR

✔ Quality-focused professionals

✔ Strong communication skills

✔ Positive analytical and problem-solving ability

✔ Ability to work under pressure

✔ Willingness to work in a flexible environment

APPLY NOW!

Interested candidates can share their updated resume with us.

Contact: +91-XXXXXXXXXX]

Email: [[email protected]]

Pay: ₹26,000.00 - ₹35,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Quality Analyst (India)
🏢 Ishaan global
📍 India