Job Description :

SBI Securities hiring for Chat Support Executive responsible for providing real-time customer support through online chat platforms.

Role involves assisting customers with inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience while maintaining high service standards.

Roles and Responsibilities :

- Respond to customer inquiries via live chat in a timely and skilled manner.
- Provide accurate information about products, services, policies and procedures.
- Resolve customer concerns, complaints and technical issues efficiently.
- Escalate complex issues to the appropriate department when necessary.
- Maintain detailed records of customer interactions and resolutions.
- Meet established service level agreements (SLAs), quality standards and productivity targets.
- Follow company guidelines,



processes and compliance requirements.
- Identify customer needs and recommend suitable products or services.
- Collaborate with team members and other departments to improve customer satisfaction.

Job Requirements :

- Excellent written communication and typing skills.
- Strong customer service & problem-solving abilities.
- Ability to handle multiple chat conversations simultaneously.
- Basic computer proficiency & familiarity with CRM/chat support tools.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment.
- Experience mandatory into chat from broking industry.
- Any graduate.
- Age : Max. 30

Share CVs : [email protected]

📌 Chat Support (Mumbai)
🏢 SBICAP Securities
📍 Mumbai