Role & responsibilities

Primary Responsibilities:

- Preparation of Sales order (In SAP ERP) & updating it in salesforce (CRM portal).
- Create master data related to shipment/customer requirements in SAP
- Sharing order Acknowledgement/ Order confirmation to customer through Salesforce/ SAP.
- Hygiene related to sales orders in SAP.
- Case hygiene in Salesforce to track orders & communication.
- Sharing shipment documents & tracking of sailed shipment information with customers as

per the stipulated timelines.

- Sharing Order Status Report’ with customers on periodic basis and seeking forecast.
- Monitoring actual order position vis--vis S&OP.;
- Coordinating with Business Creation, Business Operation, RMU & Commercial for queries

related to customer order processing.

- Coordinating with Demand planning, supply planning, logistic teams for queries related

customer order execution.

- Having periodic calls with customers regarding the service levels,



order position & further

requirement.

- Basic understanding on the domestic/ export documentation (Road, Air & Sea) &

understanding of country specific requirements.

- Understanding different certification, FTA, forms required by customer/ business.
- Basic of OTIF & sharing monthly MIS.
- Escalation handling & RCA with CAPA.

Reporting To:

- Designation: Team Leader- Assistant Manager/Deputy Manager

: Customer Support Manager

- Department: Global Customer Delight – Customer Support

Educational qualifications & Experience preferred

- Degree: Graduation /Post graduation (MBA/PGDM) in international trade/operation/mass

media/Logistics/Marketing.

- Experience: 2-3 years of experience in Customer service & order management is must.

Preferred candidate profile

📌 Customer Support_Navi MumbaiGhansoli (Navi Mumbai)
🏢 TeamLease
📍 Navi Mumbai