Job Details:

- Job Title: Executive / Senior Executive - Complaint Management
- Location: Mumbai - Malad
- Experience: 1+ to 3 Years

Role & responsibilities

- To acknowledge and contact customers/ complainants for complaints raised for mis selling, fraud, policy service issues, senior management cases, Social Media cases, Ombudsman cases
- Escalation to Sales/ Internal Stakeholder
- Case facts findings & case investigation
- Resolution Management vide communication to customers/ complainants
- Process insights, changes, enhancements, improvements
- Teamplayer for driving projects/ team initiatives
- Support in related list of activities- Internal reports preparation, Regulatory Reporting, Management Reporting, Complaints Analysis, Team mentoring,



Team training & Development, etc.

Preferred candidate profile

- Minimum 1+ years of experience in Complaint Management/Complaint Handling.
- Customer Service experience will be considered only if it includes complaint handling.
- Preferred experience in Life Insurance with product/process knowledge.
- Basic MS Office knowledge and valuable communication skills.

Interested candidates may apply by sharing their updated CV at :

Email id - [email protected]

Contact No - (phone hidden)

📌 Senior Executive - Complaint Management (Mumbai)
🏢 Bharti AXA Life Insurance
📍 Mumbai