The Invoice to Cash, Navi Mumbai Collections Senior Receivable Specialist is responsible for the Collection work processes of Dow customers. This role acts as the first level support for Receivable Specialist, leads continuous work process improvements, works on corporate initiatives and implementations, delivers training, ensures compliance with internal and external controls, coordinates internal and external audit efforts, among other responsibilities. As a Senior Receivable Specialist, you will be responsible for works closely with other sub-functions in the Invoice to Cash organization to deliver exceptional service to customers and maintain profitability for Dow. This role is integral to the success of the Company and business specific cash flow objectives as well as achieving key enterprise targets such as Percent Current Receivables and Days Sales Outstanding (DSO). This role has a strong interaction with finance, commercial, customer service, and DSS organizations.

Main Responsibilities

- Acts as main customer point of contact for all accounts receivable activities.
- Follows up on leads near due and past due collection activities.
- Influences customer payment behaviors
- Provides in-depth customer account knowledge to other areas of the invoice to cash organization as an active member of account teams.
- Leads accounts receivable improvement projects specific to customer account activities.
- Acts as a focal point for ECC product testing.
- Manages account reconciliation including but not limited to offsets, sales adjustments, investigating and resolving discrepancies, resolving credit blocks, and processing returns.




- Collaborates with Credit, business partners and other invoice to cash teams including escalation.
- Utilizes payment receipt and handling work processes.
- Adheres to compliance requirements for SOX and Legal
- Additional activities, including but not limited to tax certificate updates, web portal review and update, document retrieval, and customer contact information updates.
- Predefined KPIs provides input into organizational priorities and performance metrics.

Qualifications:

- Bachelor's degree in accounting, Finance, Business Management and Business Administration degrees is preferred.
- Minimum experience: 7 yrs. working experience (I2C, Customer service will be preferred), with SAP knowledge
- Proficiency in MS tools is expected

Required Skills and competencies :

- Collaborative Communications, Customer Service and Customer-Oriented, Refunds, Accounting System, Account Analysis, Generally Accepted Accounting Principles (GAAP), Internal Controls.
- Able to work in adaptable time arrangements to accommodate to time zone.
- Results oriented, sense of urgency, attention to details, organized, focused on priorities, driven with hands-on approach.
- Advocate for Dow's core values, maintains the highest standards of ethical and safety behaviors.
- Fluency in English. Spoken and written.

Additional Note: Relocation assistance is not available for this position.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Receivable Specialist (Mumbai)
🏢 Dow Chemical International Private
📍 Mumbai