Role & responsibilities

JOB DESCRIPTION RESERVATION & TICKETING EXECUTIVE

Position: Reservation & Ticketing Executive
Department: Reservations / Travel Operations
Experience: 1–4 Years
Location: [Location]
Employment Type: Full time
Salary: As per industry standards / [Budget]
Reporting To: Reservation Manager / Operations Manager

Job Summary

We are looking for a customer-focused and detail-oriented Reservation & Ticketing Executive to manage flight and travel reservations, ticket issuance, cancellations, modifications, and customer queries. The ideal candidate should have good knowledge of airline reservation systems/GDS, strong communication skills, and the ability to handle bookings efficiently.

Key Responsibilities

- Handle domestic and international flight reservations and ticketing.
- Make new bookings, modifications, cancellations, reissues, and refunds as per airline policies.
- Check flight availability, schedules, fares, baggage allowance, and applicable restrictions.
- Issue air tickets and provide accurate booking confirmations to customers.
- Handle PNR creation, fare rules, ticketing time limits, and itinerary preparation.
- Provide customers with suitable flight options based on their requirements and budget.
- Handle customer queries related to bookings, schedules, fares, cancellations, and changes.
- Coordinate with airlines, consolidators, travel agents, and other service providers.
- Process refunds and cancellations accurately and within the required timelines.
- Monitor booking queues and ensure timely ticket issuance.
- Maintain accurate records of bookings, payments, cancellations, and refunds.
- Follow airline and company policies regarding ticketing, fare rules, and customer documentation.
- Assist customers with travel-related requirements and provide professional service.
- Coordinate with internal teams to resolve booking and ticketing issues.
- Achieve defined service levels, productivity targets,



and customer satisfaction standards.

GDS / Reservation System Knowledge

Experience in any of the following will be preferred:

- Amadeus
- Galileo / Travelport
- Sabre
- Other airline reservation/ticketing platforms

Knowledge of IATA fare rules, PNR management, reissue, refund, void, and ticketing procedures will be an advantage.

Required Skills

- Good knowledge of airline reservation and ticketing procedures.
- Strong customer-service and communication skills.
- Good understanding of domestic and international airfares.
- Strong attention to detail and accuracy.
- Good problem-solving and decision-making skills.
- Ability to handle multiple bookings and customer requests simultaneously.
- Good knowledge of MS Office and email communication.
- Ability to work under pressure and meet deadlines.
- Good coordination and interpersonal skills.

Candidate Profile

- Graduate/Diploma in Travel & Tourism, Hospitality, Aviation, or any relevant discipline.
- 1–4 years of experience in reservation, ticketing, travel operations, airline ticketing, or a travel agency.
- Hands-on experience with Amadeus, Galileo/Travelport, Sabre, or similar GDS is preferred.
- Candidates with experience in domestic and international ticketing will be preferred.
- Knowledge of IATA rules and international fare construction will be an advantage.
- Should be customer-oriented, professional, and well-groomed.

Key Performance Indicators (KPIs)

- Booking and ticketing accuracy
- Number of tickets/bookings processed
- Customer satisfaction
- Response and resolution time
- Timely ticket issuance
- Refund and cancellation processing accuracy
- Revenue / booking targets
- Compliance with airline and company policies

Ideal Candidate: A customer-oriented travel professional with hands-on reservation and ticketing experience, good GDS knowledge, strong communication skills, and the ability to efficiently manage bookings, changes, cancellations, and customer requirements.

Preferred candidate profile

📌 Reservation And Ticketing Executive (Chennai)
🏢 Stellar Talent Hr Consultancy Chennai
📍 Chennai