Job Description

We are looking for a highly motivated and confident Team Leader to lead, mentor, and drive team performance in a fast-paced operational environment. The ideal candidate should possess robust leadership skills, operational expertise, and the ability to manage people effectively while consistently achieving business goals.

Key Responsibilities:

- Lead and manage a team to achieve daily, weekly, and monthly performance targets.
- Monitor team productivity, attendance, attrition, and shrinkage metrics.
- Ensure team adherence to process guidelines, quality standards, and company policies.
- Analyze performance reports and prepare operational MIS reports using Excel.
- Conduct regular team meetings, coaching sessions, and performance reviews.
- Handle escalations effectively and provide timely resolutions.
- Drive employee engagement initiatives and maintain high team morale.
- Identify training and development needs and support team growth.
- Collaborate with internal stakeholders to ensure smooth operation and service delivery.
- Maintain optimal staffing levels through effective workforce management and resource planning.
- Track key operational metrics and implement improvement plans to enhance team performance.
- Demonstrate strong presence of mind and decision-making abilities in challenging situations.





Preferred Candidate Profile

- Minimum 1 year of experience as a Team Leader with supporting documents/papers.
- Proven experience in managing and motivating teams to achieve business objectives.
- Strong knowledge of Attrition, Shrinkage, Productivity, and Workforce Management metrics.
- Excellent proficiency in MS Excel and reporting.
- Strong leadership, communication, and interpersonal skills.
- Ability to handle team performance, conflict resolution, and employee engagement effectively.
- Confident personality with a commanding presence and people management capability.
- Excellent analytical and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Experience in BPO, Customer Service, Back Office Operations, or related domains will be preferred.
- Graduate in any discipline.

Key Skills

- Team Handling
- Leadership & People Management
- Attrition & Shrinkage Management
- Workforce Management
- MS Excel & Reporting
- Performance Management
- Coaching & Mentoring
- Stakeholder Management
- Problem Solving
- Decision Making

Contact Information

Interested candidates can contact:

Jackson HR (phone hidden) by sending there resumes to whatspp

📌 Team Lead (Chennai)
🏢 DATAMARK BPO SERVICE
📍 Chennai