Skills: ServiceNow ITAM,HAM,SAM

Expertise: Technical Design Delivery Customer Team Leadership

Role: Senior Technical Consultant

Exp : 7+yrs

Mode of Hire- TPC

Shifts: 8AM-5 PM

Key Responsibilities

KEY RESPONSIBILITIES

Lead design:Translate requirements into solution design documents, user stories, and build specifications for HAM/SAM; own and defend design decisions in front of customer architects.

Workshops: Support and co-facilitate requirement and design workshops alongside the onsite counterpart; independently run technical deep-dive sessions where required.

Lead delivery:Drive the build across sprints configuration, scripting, flows, integrations, and unit/system testing; manage update set / application repository migration and release hygiene.

Customer engagement:Lead design walkthroughs, sprint playbacks, defect triage, and technical status discussions with customer stakeholders; provide estimates, flag risks early, and manage dependencies

.HAM scope:Full asset lifecycle (request receive deploy maintain retire/dispose), stockroom and inventory management, transfer orders, procurement integration, assetCI reconciliation, refresh and audit processes, Asset Workspace and mobile capabilities.

SAM scope:Software discovery and normalization, entitlement/license import, reconciliation and compliance positions, publisher packs (e.g., Microsoft, Oracle, Adobe), software model management, and remediation workflows.

Build on the existing footprint:Leverage the customer''s live CMDB/ITOM investment Discovery data quality, CSDM alignment, Identification Reconciliation (IRE), and integration with endpoint/discovery sources (e.g., SCCM/MECM, Intune, JAMF)



without degrading existing data quality.

Team leadership:Set development standards, review the work of supporting developers, and coordinate across onsite/offshore team members.

REQUIRED EXPERIENCE SKILLS

- 7+ years of hands-on ServiceNow platform experience, with 3+ years focused on ITAM (HAM/SAM).
- Minimum two full-cycle HAM and/or SAM Pro implementations delivered end-to-end (design through hypercare).
- Candidates must be able to walk through these engagements in detail scope, architecture, key design decisions, integration landscape, and lessons learned.
Strong platform architecture and development depth: scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security model, performance considerations, and instance hygiene.
- CMDB/ITOM working knowledge: CSDM, Discovery data flows, and reconciliation able to design HAM/SAM on top of a mature, live CMDB.
- Proven ability to lead independently: facilitate workshops, defend design positions, and manage customer technical stakeholders with minimal supervision.
- Solid verbal and written English, comfortable presenting to customer architects and program leadership.

CERTIFICATIONS
Required: ServiceNow CSA; CISHAM and CISSAM (at least one; both strongly preferred).




Preferred: CAD (Certified Application Developer), CISDiscovery or CISITSM; certifications current on recent platform releases.
NICE TO HAVE
Experience delivering ITAM in financial services or public sector environments (audit/regulatory-driven SAM, vendor audits, true-ups).
Exposure to SaaS License Management / license optimization initiatives.
Familiarity with procurement/ERP integration patterns for asset intake.
App Engine / custom scoped application delivery experience.
CANDIDATE ASSESSMENT

Shortlisted candidates will undergo a scenario-based technical assessment and should expect to:
1. Present a prior HAM/SAM implementation architecture, design decisions, integration landscape, and outcomes.
2. Respond to live design scenarios e.g., assetCI reconciliation conflicts, license position discrepancies, normalization gaps.
3. Demonstrate hands-on familiarity with SAM Pro reconciliation and HAM lifecycle configuration in a guided technical discussion.
Only candidates who can independently articulate and defend design decisions at this stage will be progressed.

Relocation Supported:

Visa Sponsorship Approved:

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it''s the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

Location - Bengaluru,Chennai,Hyderabad,Noida,Pune

📌 Senior Technical Consultant- ITAM, HAM & SAM (Hyderabad)
🏢 Fujitsu
📍 Hyderabad