Key Responsibilities

- Provide L2 support for Exchange Online, SharePoint Online, OneDrive, Teams, and other O365 services.
- Manage user accounts, licenses, and mail flow issues in Microsoft 365 Admin Center.
- Troubleshoot issues related to mail delivery, calendar synchronization, Teams meetings, and SharePoint access.
- Assist with mailbox migrations, hybrid configurations, and compliance policies.
- Monitor service health and coordinate with Microsoft support for critical issues.
- Maintain documentation and knowledge base articles for recurring issues.
- Collaborate with L3 and security teams for escalations and incident response.

Required Skills & Qualifications

- 35 years of experience in Office 365 administration and support.
- Proficiency in Exchange Online, Teams, SharePoint, and OneDrive troubleshooting.
- Experience with Microsoft 365 Security & Compliance Center.
- Knowledge of PowerShell for O365 administration.
- Familiarity with hybrid Exchange environments and Azure AD Connect.
- Solid analytical and communication skills.

📌 Administrator - Server Management (Chennai)
🏢 Net Access India
📍 Chennai