We are seeking healthcare professionals who are passionate about patient engagement and care support. This role serves as a vital link between patients and clinical teams, ensuring a seamless care experience through effective communication, empathy, and proactive guidance.

Requirements

Patient Care Counselor

Experience: 1-4 years

Location: Chennai

Work Mode: work-from-office

Department: Healthcare

Employment Type: full-time

Notice Period: 15 days

Key responsibilities

- Serve as a primary patient touchpoint for queries, guidance, and ongoing support.
- Build meaningful patient relationships through empathetic and professional interactions.
- Provide care-related counselling and help patients better understand recommended treatment or wellness plans.
- Coordinate with doctors and clinical teams to ensure timely follow-ups and continuity of care.
- Support patient engagement initiatives aimed at improving experience and satisfaction.
- Monitor patient progress and feedback while escalating concerns when required.
- Maintain accurate documentation of patient interactions and care updates.
- Champion a patient-first approach across every interaction and engagement.

Required skills and experience
- Bachelors degree or Diploma in Nursing, Nutrition,



Life Sciences, or a related healthcare discipline.
- 1-4 years of experience in patient counselling, nutrition counselling, nursing, care coordination, or healthcare services.
- Strong understanding of patient care practices and healthcare environments.
- Experience in a hospital or patient-facing healthcare setting will be preferred.

Good to have
- Exceptional communication skills in English and Tamil.
- High levels of empathy and emotional intelligence when interacting with patients and caregivers.
- Robust interpersonal and counselling abilities with a patient-centric mindset.
- Ability to handle sensitive situations with professionalism and discretion.
- Passion for delivering a positive and supportive patient experience.

About the Company

Our client is a leading organization in the healthcare sector, dedicated to enhancing patient engagement and care support.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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