Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
- Process customer requests, provide solutions, and escalate issues to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with other teams (e.g., sales, marketing) to improve overall customer satisfaction.
Job Requirements :
- 1-4 years of experience in BPO or call center environment.
- Solid proficiency in Hindi language skills (reading, writing, speaking).
- Experience in handling inbound voice processes or outbound calling is required.
- Ability to work on vendor coordination tasks as needed.
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📌 Customer Support Executive (Bengaluru)
🏢 Lifecell
📍 Bengaluru