- Assist customers with technical issues via chat in a timely and productive manner.
- Experience in handling 2 or more chat concurrency.
- Knowledge on ITIL and Incident Management (SLA, Severity)
- Experience in ServiceNow is a plus.
- Diagnose and troubleshoot hardware and software problems
- Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
- Escalate complex issues to higher-level technical teams when necessary
- Maintain detailed logs of customer interactions and solutions provided
- Follow up with customers to ensure their issues are fully resolved
- Stay updated with product knowledge and technical skills
- Should have good written communication skill.
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
📌 Service Desk - Chat Support (Gurugram)
🏢 Tata Consultancy Services
📍 Gurugram
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