Responsibilities

- Serve as first-line support for Jira and Confluence users via our ITSM ticketing system

- Triage and resolve common requests: user access, permission schemes, project and space configuration, workflow questions, and plugin behaviour

- Provision and maintain user accounts, groups, and directory synchronization with Active Directory

- Create and maintain Jira projects, Confluence spaces, dashboards, filters, and basic automation rules

- Build and tune reports in eazyBI in response to stakeholder requests

- Author Jira automation rules and assist with ScriptRunner scripts under guidance

- Maintain platform documentation, runbooks, and end-user knowledge base articles

- Support plugin lifecycle activities: evaluations, upgrades, and license tracking

- Assist with patching, upgrades, and scheduled maintenance windows on the Atlassian server estate

- Escalate complex issues with transparent reproduction steps and supporting context

- Identify recurring pain points and propose configuration or process improvements

Required Skills

- 1–2 years of hands-on experience administering or power-using Jira and Confluence (Data Center or Cloud)

- Working knowledge of Jira fundamentals: projects, issue types, workflows, screen schemes, permission schemes, and notification schemes

- Familiarity with Confluence space administration, page restrictions,



and templates

- Comfort writing and debugging Jira automation rules

- Basic SQL for ad-hoc reporting and data validation

- Linux command-line literacy: navigating filesystems, reading logs, running basic shell tasks

- Strong written communication and a customer-service mindset

- Methodical troubleshooting with attention to reproduction steps and root cause

Preferred Skills

- Experience building reports in eazyBI or a comparable BI tool

- Familiarity with ScriptRunner for Jira (Groovy scripts, listeners, scripted fields)

- Python scripting for automation, log parsing, or REST API integrations

- Familiarity with the Atlassian REST API

- Exposure to AI tooling and large language models (e.g. Claude, ChatGPT) applied to productivity, documentation, or platform automation

- ITIL 4 Foundation certification or equivalent service-management training

- Experience in a regulated or enterprise environment with formal change management

What You’ll Learn

- Enterprise-scale Atlassian Data Center administration

- Plugin and integration architecture, vendor management, and security review processes

- Change management, release planning, and structured maintenance windows

- Working effectively across IT, security, and business unit stakeholders

📌 Atlassian Support Technician (Pune)
🏢 Semtech
📍 Pune