Job Description

About ELO House

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ELO House runs a portfolio of 100+ furnished homes across 22+ locations in Chennai. Our guests stay for weeks and months — patients and families coming to Chennai for treatment, corporate travellers on projects, and professionals relocating to the city.

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Demand comes to us every day. What we hold is finite and constantly changing. This role sits exactly at that intersection.

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What This Job Actually Is

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This is not a persuasion job. The people who contact us already want a home.

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Your job is to find out what a guest genuinely needs, look at what we actually have available, and connect the two — quickly, and often not in the way the guest first imagined. The guest asks for Adyar; the right home for them is in Guindy. The guest asks for ₹35,000; the right answer is ₹45,000 with a reason they accept. Getting that match right, fast, is the entire job.

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If you have worked a live inventory — hotel rooms, seats, slots, flats — you already understand this role.

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Responsibilities

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**Matching**

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- Qualify every enquiry properly before quoting anything: dates, duration, budget, area, number of guests, and the reason for the stay

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- Map the requirement against live availability across our portfolio

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- Present two or three genuine options, including alternatives to what the guest first asked for, with a clear reason why each fits

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- Redirect location and budget expectations without discounting

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**Closing**

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- Own each enquiry end to end, from first message to confirmed booking

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- Handle price objections by reframing value — cost per day, inclusions, no brokerage — rather than dropping the rate

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- Never end a conversation without a fixed next step: a site visit slot, a callback time, or options sent within the hour

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- Coordinate site visits, paperwork, and check-in

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**Inventory intelligence**

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- Track availability closely enough to answer without checking twice

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- Work with the supply team on upcoming vacancies and blocked dates

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- Report recurring mismatches — the areas, budgets, and home sizes we keep losing enquiries on — so we can fix supply, not just chase demand

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**Discipline**

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- Maintain accurate records of every enquiry, its stage, and why it was won or lost

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- Manage 10–15 live conversations a day across phone and WhatsApp without dropping any

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What We're Looking For

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**Essential**

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- 3–6 years in reservations, inside sales, or booking-led customer roles

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- Direct experience selling against limited or changing availability

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- Fluent spoken and written English and Tamil — a large share of this job happens over WhatsApp

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- Demonstrable closing ability, not just relationship building

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- Organised by system, not by memory

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**Strongly preferred — candidates from**

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- Hotel or serviced apartment reservations

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- OTA and travel booking platforms

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- Hospital appointment desks or international patient coordination

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- Co-living, rental, or property inside sales

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- Travel agency or visa booking desks

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**Advantage**

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- Hindi or Telugu, for guests travelling from other states

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- Familiarity with Chennai geography, especially hospital and IT corridors

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What Tells Us You're Right for This

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- You ask several questions before you give a price

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- When you can't supply what was asked for, your instinct is to find out *why* it was asked for

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- You are comfortable saying a number and staying with it

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- You measure yourself by conversion, and you know roughly what yours is

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What You Get

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- Fixed salary plus incentive on confirmed bookings

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- Direct working relationship with the founder and real influence over how the sales process runs

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- A quick-growing portfolio and a clear path to leading the reservations team

📌 Senior Sales Executive (Tamil Nadu)
🏢 ELO House
📍 Tamil Nadu