Job Description

The Executive – Admissions Operations will be responsible for managing and coordinating the day-to-day admissions processes, ensuring smooth execution of application, documentation, communication, counselling support, and enrolment activities.

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Key Responsibilities / KRAs

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1. Admissions Process Management

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- Manage the end-to-end operational activities related to student admissions.
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- Coordinate application processing, document verification, eligibility checks, and admission status updates.
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- Ensure all applications and student records are accurately updated in the relevant systems.
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- Track applications from enquiry/application stage through admission and enrolment.
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- Ensure timely closure of pending applications and documentation.
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2. Applicant Coordination & Communication

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- Communicate with applicants and parents through phone, email, WhatsApp, and other approved channels.
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- Provide accurate information regarding programmes, eligibility, admission process, timelines, fees, and documentation.
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- Follow up with applicants for pending documents, applications, payments, and other admission formalities.
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- Address routine applicant queries and escalate complex issues to the concerned manager.
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3. Admission Counselling Support

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- Support the admissions team in counselling prospective students and parents.
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- Coordinate counselling sessions, campus visits, interviews, and admission-related interactions.
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- Maintain regular follow-up with prospective students to improve conversion from application to enrolment.
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- Assist in identifying and tracking high-potential leads.
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4. Application & Documentation Management

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- Verify submitted documents for completeness and accuracy.
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- Maintain organised records of applications, offer letters, admission forms,



and supporting documents.
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- Coordinate with relevant departments for verification and approval of admission cases.
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- Ensure compliance with institutional admission policies and processes.
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5. CRM / MIS & Data Management

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- Maintain accurate and up-to-date applicant and admission data in the CRM/ERP system.
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- Generate daily/weekly/monthly admissions reports as required.
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- Track lead status, application status, conversion, enrolment, and pending activities.
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- Ensure data accuracy and timely updating of all admissions records.
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- Support management with admissions MIS and analytical reports.
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6. Coordination with Internal Teams

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- Coordinate with Finance for fee payment confirmation and reconciliation of admission-related transactions.
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- Coordinate with Program Office/Academics for student onboarding and programme-related requirements.
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- Work closely with Marketing and Admissions teams to ensure effective lead management.
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- Coordinate with other departments for smooth student onboarding after admission confirmation.
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7. Student Onboarding

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- Coordinate the post-admission process, including fee confirmation, document submission, registration, and joining formalities.
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- Ensure students receive timely communication regarding orientation, induction, academic schedules, and other onboarding requirements.
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- Maintain accurate records of confirmed and enrolled students.
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8. Admissions Targets & Conversion

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- Support the admissions team in achieving programme-wise admission and enrolment targets.
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- Monitor follow-up activities and ensure timely engagement with leads.
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- Contribute towards improving application-to-admission and admission-to-enrolment conversion ratios.
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- Participate in admission drives, counselling events, education fairs, open houses, and other outreach activities as required.
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9. Compliance & Process Improvement

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- Ensure adherence to institutional admission policies and approved processes.
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- Maintain confidentiality and integrity of applicant/student information.
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- Identify gaps in admissions processes and recommend improvements.
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- Support the implementation of standard operating procedures for admissions operations.
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Qualifications

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- Graduate degree in any discipline.
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- MBA/PGDM or relevant qualification will be an added advantage.
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- 1–3 years of experience in admissions, education counselling, student services, CRM operations, or a similar role.
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- Experience in an educational institution/business school is preferred.
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Skills & Competencies

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- Strong communication and interpersonal skills.
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- Positive counselling and follow-up skills.
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- Strong coordination and organisational abilities.
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- Good working knowledge of MS Excel, Word, PowerPoint, and CRM/ERP systems.
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- Strong attention to detail and data accuracy.
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- Ability to manage multiple applications and tasks simultaneously.
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- Customer/student-centric approach.
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- Good analytical and reporting skills.
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- Ability to work effectively in a target-driven environment.
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- Professional telephone and email etiquette.
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📌 Executive - Admissions Operations (Bengaluru)
🏢 ISBR Business School, Bangalore
📍 Bengaluru