Job Description

Interviews on 10th Sept 2026

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Job Description – Front Office Executive

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Location: Kalyani Nagar, Pune

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Employment Type: Full time

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Experience: 1+ Years

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Salary: Up to ₹9 LPA

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Industry: Open to candidates from any industry

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Shift: Rotational Shifts

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Role Overview

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We are looking for a professional, presentable, warm, and customer-focused Front Office Executive to manage front desk and reception activities. The candidate should have excellent communication skills and the ability to provide a positive and seamless experience for patients and visitors.

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Roles & Responsibilities

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Greet and welcome patients and visitors in a warm, polite, and professional manner.

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Manage all front desk and reception activities efficiently.

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Handle patient registration, billing, and payment-related coordination.

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Schedule, confirm, and manage patient appointments.

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Respond to patient queries through online, offline, and telephonic channels.

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Guide patients and visitors to the appropriate departments, consultation rooms, or service areas.

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Coordinate with internal teams to ensure smooth patient flow and a positive patient experience.

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Handle incoming calls and provide accurate information to patients and visitors.

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Maintain front desk records and ensure proper documentation.

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Address basic patient concerns and escalate issues to the appropriate team when required.

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Ensure the reception area is organized, professional, and welcoming at all times.

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Perform other administrative and front office responsibilities as assigned.

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Required Skills & Qualifications

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Minimum 1+ year of experience in Front Office, Reception, Customer Service, Hospitality, Healthcare, or any relevant industry.

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Excellent verbal and written communication skills.

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Pleasant personality with a professional and presentable appearance.

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Warm, polite, courteous, and customer-oriented approach.

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Strong interpersonal and problem-solving skills.

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Ability to multitask and manage multiple front desk activities efficiently.

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Comfortable working in rotational shifts.

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Basic knowledge of billing, appointment scheduling, and customer/patient query handling is preferred.

📌 Front Desk Representative (Pune)
🏢 RANDSTAD INDIA
📍 Pune