Job Description

About the Role

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We are looking for a proactive and hands-on IT & Facilities Administrator to manage BOMBAYDC’s day-to-day IT operations and office facilities. The role will have a mix of IT administration, office infrastructure, vendor management and supervision of facility staff.

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The ideal candidate should be someone who can independently manage operational requirements, troubleshoot IT issues, coordinate with vendors and ensure the office is well-maintained and running smoothly every day.

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Key Responsibilities

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IT Administration

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- Manage and maintain laptops, desktops, monitors, peripherals, printers, Wi-Fi and other IT assets.
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- Provide day-to-day IT support and troubleshoot hardware, software, network and connectivity issues.
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- Manage employee onboarding/offboarding from an IT perspective, including device allocation, access creation/revocation and device recovery.
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- Maintain an updated IT asset inventory and track repairs, warranties, replacements and AMC requirements.
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- Manage employee access to Google Workspace/Microsoft 365 and other SaaS applications.
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- Coordinate with internet, hardware, software and IT service providers.
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- Ensure basic IT security, backups, antivirus/endpoint protection and access controls are maintained.
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- Identify and resolve recurring IT issues proactively.
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Facilities & Office Administration

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- Manage the day-to-day functioning and upkeep of the office, ensuring a clean, safe and well-maintained workplace.
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- Supervise and manage housekeeping, pantry, security, maintenance and other facility staff.
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- Allocate responsibilities,



monitor attendance and ensure staff follow defined schedules and standards.
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- Coordinate with vendors for housekeeping, security, pest control, repairs, maintenance, internet, office supplies and other services.
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- Monitor office infrastructure including electrical, plumbing, AC, furniture, meeting rooms, pantry and general maintenance.
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- Maintain adequate stock of stationery, pantry supplies, cleaning materials and other office consumables.
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- Handle office-related repairs and maintenance requests and ensure timely closure.
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- Maintain records of vendor contracts, AMC, bills, service schedules and facility-related expenses.
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- Ensure compliance with basic office safety, security and emergency protocols.
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- Support office events, employee requirements, seating arrangements and other operational activities when required.
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Vendor & Staff Management

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- Act as the primary point of contact for facility and IT vendors.
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- Negotiate/coordinate quotations, service schedules and issue resolution.
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- Monitor vendor performance and ensure agreed service levels are maintained.
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- Manage and coordinate facility staff on a daily basis.
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- Escalate recurring performance or operational issues to the appropriate management team.
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- Maintain documentation and records related to vendors, staff, assets and services.
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What We're Looking For

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- 3–6 years of experience in IT Administration, Facilities Management, Office Administration or a similar role.
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- Experience managing a combination of IT infrastructure and office/facility operations.
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- Good knowledge of hardware, networking, Wi-Fi, Windows/macOS and basic troubleshooting.
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- Experience managing vendors and facility staff.
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- Strong organizational and problem-solving skills.
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- Good communication and interpersonal skills.
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- Ability to independently manage multiple operational requirements.
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- Hands-on, proactive and comfortable working in an on-site environment.
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- Positive documentation and follow-up skills.
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Good to Have

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- Experience working in a startup, digital agency, design studio or product company.
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- Experience managing MacBooks/Apple devices and Google Workspace.
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- Exposure to IT asset management and MDM tools.
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- Prior experience managing housekeeping, security, pantry or maintenance teams.
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- Basic understanding of workplace safety and compliance.
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The Ideal Candidate

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We are looking for someone who is hands-on, responsible and highly organized — someone who can ensure that the office is functioning smoothly every day, whether it is an employee's laptop issue, Wi-Fi downtime, housekeeping requirement, vendor coordination or facility maintenance.

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This is not a pure IT role; it is a hybrid IT + Facilities + Office Operations role.

📌 IT & Facilities Administrator (Mumbai)
🏢 BombayDC
📍 Mumbai