Job Description

Candidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives.

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Required Skills & Experience

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- Lead a delivery cluster comprising multiple accounts, programs, and strategic clients.
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- Own end-to-end delivery responsibility including:
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- Delivery Excellence
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- Customer Satisfaction
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- Revenue Management
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- Profitability Management
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- Resource Optimization
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- Risk Management
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- Experience managing:
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- Large-scale Digital Transformation Programs
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- Salesforce Programs
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- Cloud Transformation Initiatives
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- Enterprise Application Delivery
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- Managed Services Engagements
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- Robust expertise in:
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- Portfolio Management
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- Program Governance
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- Delivery Management
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- PMO Governance
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- Executive Reporting
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- Demonstrated experience in:
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- Multi-million-dollar portfolios
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- Global Delivery Models
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- Offshore-Onsite Delivery Management
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- Multi-vendor environments
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- Strong understanding of:
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- Agile Delivery
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- Waterfall Delivery
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- Hybrid Delivery Models
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- Product-Based Delivery Models
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- Experience in managing delivery KPIs:
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- Revenue
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- Margin
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- Utilization
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- CSAT
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- Employee Satisfaction
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- Delivery Quality
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- Responsible for forecast planning, capacity planning, resource planning, and succession planning.
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- Expertise in:
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- Escalation Management
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- Risk Management
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- Issue Resolution
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- Stakeholder Communication
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- Strong knowledge of:
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- Salesforce Ecosystem
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- Cloud Technologies
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- AI & Automation
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- Digital Transformation Programs
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- Experience driving operational excellence and continuous improvement initiatives.
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- Strong leadership and people management capabilities.
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Key Responsibilities*

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- Lead and manage a portfolio of strategic accounts and delivery programs.
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- Own customer delivery commitments and business outcomes.
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- Establish delivery governance frameworks and review mechanisms.
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- Ensure successful delivery of projects within scope, budget, and timelines.
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- Drive customer satisfaction and long-term client relationships.
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- Manage delivery risks, escalations, dependencies, and mitigation plans.
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- Collaborate with Sales, Presales, Practice, and Account teams for growth opportunities.
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- Drive account mining, upselling, and cross-selling opportunities.
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- Monitor portfolio financials including revenue, margin, utilization, and forecasting.
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- Build high-performing delivery teams and leadership pipelines.
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- Ensure compliance with quality standards, security policies, and organizational governance.
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- Sponsor innovation, automation, and continuous improvement initiatives.
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- Participate in executive steering committee meetings and customer governance reviews.
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📌 Delivery Cluster Head (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru