HCLTech is Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location

Work Location: ELCOT Shollingnallur, Chennai
Designation: Sr. Quality Team Leader (US Healthcare)
Experience: 6 - 9 years (Team Handling Experience is a must)
Shift: US Shift Timings

JOB SUMMARY

This position is responsible for day-to-day management of the staff in support of (HCL Client’s) healthcare business operations overseeing all Quality related activities. In addition, this position is responsible for identifying, recommending, and implementing process & system solutions with a focus on a great customer experience and a cost-effective, high-performing operation.

Roles and Responsibilities

Manage day-to-day Quality operations and directs the team responsible for Quality control activities
Manage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfaction
Ensure quality and efficiency measures are met within the team and in accordance with service level agreements
Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirements
Establish and maintain effective work procedures
Review and ensure process follow internal policy requirements and external regulations.
Coordinate, participate, and/or manage multiple projects assigned by senior management
Interface and coordinate with various stakeholders
Mentor the Green/Yellow belt projects and drive continues improvements
Be a single point of contact for Quality errors and plot action plans to improve performance
ISO preparations and understanding of ISO requirements for Audit readiness
Good understanding of Quality principles & QC tools and apply as need arises.

EDUCATION/EXPERIENCE




Bachelor’s degree in any stream (may substitute two years of relevant experience per one year of required education)
3 years of relevant work experience-: Healthcare RCM (BPO) experience will be preferred with good communication.
3 years of experience in line audit, of which minimum 2yrs supervising quality auditors (higher years of experience for higher bands)
Experience in managing customer relationship thru Review calls, reporting and calibration for the portfolio responsible for.

SKILLS AND COMPETENCIES
Six sigma green belt/Black belt certification to drive continues improvement across all Projects responsible for
Exceptional leadership skills, including the ability to manage through a shared vision and path to success
Ability to create, communicate and manage SLA metrics that support operational targets
Excellent problem-solving skills and ability to use good judgment to make decisions
Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
Strong analytical skills and desire to research problems to seek resolution
2+yrs of experience in team management , including performance monitoring and mentoring team members.
Exceptional verbal and written communication skills
Exceptional customer service abilities to handle difficult customers
Proficiency in Microsoft Office suite
Robust time management and organizational skills
Understanding customer needs and requirements to develop effective quality control processes.
NOTE: We are looking for candidates with prior experience in Healthcare Quality Analysis (AR Denial Management). If you don't have relevant experience in this field, please do not apply.

📌 HCLTech || Immediate Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location
🏢 HCLTech
📍 Chennai