Job Description

Location: Chennai

n

Office Type: 5 Days (WFO)

n

Experience: 4–8 Years

n

CTC: 23 LPA (Negotiable for excellent candidates)

n

n

About the company:

n

Our client is an AI-driven B2B SaaS company transforming mortgage lending in the U.S. through pre-underwriting automation. Its platform helps lenders and brokers automate income analysis, document processing, eligibility checks, and underwriting workflows, integrating directly into their existing systems.

n

The company is scaling its customer base and product portfolio, working with enterprise mortgage lenders to drive adoption and measurable improvements across their lending operations.

n

n

Role Overview

n

We’re looking for a Customer Success Manager with strong U.S. experience to own customer relationships from onboarding through adoption, expansion, and retention.

n

n

This role is ideal for someone who understands U.S. customers and enterprise SaaS , can navigate complex stakeholder environments, and is comfortable working closely with customers to solve problems, drive product adoption, and deliver business outcomes.

n

n

What You’ll Do

n

n
- Own a portfolio of U.S. customers and build strong, long-term relationships with key stakeholders
n
- Lead customer onboarding, implementation, adoption, and ongoing engagement
n
- Understand customer workflows and translate their business needs into actionable solutions
n




- Drive product adoption and ensure customers realize measurable value from the platform
n
- Partner with Product, Engineering, and Sales teams to resolve customer issues and improve the overall experience
n
- Monitor customer health, identify risks early, and drive retention
n
- Conduct regular business reviews and communicate product performance, outcomes, and opportunities
n
- Identify opportunities for upsell, cross-sell, and account expansion in partnership with the commercial team
n
- Act as the voice of the customer internally and bring insights back to product and leadership
n

n

n

What We’re Looking For

n

n
- 4–8 years of experience in Customer Success, Account Management, Client Success, or similar roles
n
- Mandatory experience working with U.S. customers , preferably in a B2B SaaS environment
n
- Experience managing enterprise / mid-market accounts and multiple stakeholders
n
- Strong understanding of customer onboarding, adoption, retention, and account growth
n
- Excellent communication skills with the ability to confidently engage with U.S based customers
n
- Strong problem-solving and stakeholder management skills
n
- Ability to work independently in a fast-paced, high-growth environment
n
- Experience in FinTech, Mortgage Tech, Lending, or AI SaaS is a strong plus
n
- Comfortable working across Product, Engineering, Sales, and Operations teams
n

n

📌 Customer Success Manager (Chennai)
🏢 Soch Street
📍 Chennai