Job Description

Role Overview:

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The Vice President - D2C & Marketplaces will own the complete P&L;, growth strategy, and execution of myTrident's digital commerce business across the brand website and leading marketplaces.

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This leadership role requires a blend of strategic thinking, digital expertise, commercial acumen, customer obsession, and operational excellence. The incumbent will be responsible for driving revenue growth, profitability, customer acquisition, retention, marketplace excellence, and building a high-performing digital commerce organization.

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Purpose & Impact of Your Role:

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Business & P&L; Ownership

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- Own end-to-end revenue, profitability, and growth targets for D2C and Marketplace channels.
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- Develop and execute annual and long-term business plans aligned with company objectives.
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- Drive sustainable growth while optimizing contribution margin and customer lifetime value.
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- Establish channel-wise growth roadmaps and performance scorecards.
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D2C Business Leadership

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- Lead the growth and optimization of myTrident's website and digital commerce ecosystem.
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- Drive traffic, conversion, repeat purchases, and customer retention.
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- Enhance customer experience through personalization, merchandising, loyalty initiatives, and seamless user journeys.
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- Collaborate with product, technology, supply chain, and marketing teams to improve business performance.
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Marketplace Strategy & Growth

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- Define and execute channel strategies across Amazon, Flipkart, Myntra and other relevant platforms.
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- Build strategic relationships with marketplace partners and senior stakeholders.
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- Drive assortment expansion, visibility, advertising effectiveness, and category leadership.
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- Lead annual business planning, negotiations, growth investments, and joint business plans with marketplaces.
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Digital Marketing & Customer Growth

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- Partner with the marketing team to drive customer acquisition, retention, and engagement.
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- Optimize ROI across performance marketing investments.
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- Leverage data analytics to improve CAC, ROAS, conversion rates, and customer lifetime value.
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- Develop strategies for CRM, loyalty, retention, and personalization.
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Merchandising & Assortment Planning

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- Drive category growth through data-driven assortment planning.
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- Identify emerging trends, customer preferences, and whitespace opportunities.
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- Optimize pricing, promotions, and product visibility across channels.
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- Collaborate closely with merchandising and product teams on product launches and growth initiatives.
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Operations & Supply Chain Excellence

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- Ensure superior fulfillment, inventory management, demand planning, and customer service standards.
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- Improve service level metrics including availability, delivery timelines, ratings, reviews, and returns management.
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- Build scalable operating processes to support rapid growth.
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Data & Analytics

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- Establish KPI-driven business management practices.
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- Utilize data to generate actionable business insights.
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- Create dashboards for sales, profitability, customer metrics, and operational performance.
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- Drive a culture of experimentation, testing, and continuous improvement.
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Team Leadership

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- Build, mentor, and lead a high-performing digital commerce organization.
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- Develop robust leadership capabilities within the team.
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- Foster a culture of accountability, innovation, agility, and customer-centricity.
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- Work cross-functionally with marketing, product, finance, technology, supply chain, and customer experience teams.
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Experience & Qualifications:

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- Bachelor’s degree in business, Commerce, or related discipline.
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- MBA from a premier business school preferred.
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- 12-18+ years of experience in digital commerce, D2C, marketplaces, e-commerce, or consumer internet businesses.
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- Proven experience leading large-scale D2C and marketplace businesses.
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- Strong P&L; management experience with significant revenue ownership.
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- Experience in consumer goods, retail, lifestyle, home furnishings, fashion, FMCG, or digital-first brands preferred.
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- Demonstrated success scaling high-growth digital businesses.
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📌 Vice PresidentC & Marketplaces (Gurugram)
🏢 myTrident
📍 Gurugram