About the Role
We are seeking Pharma Services Contracts and Operations Professionals to be a part of our growing team. The opportunity is for both an individual contributor and an operational line management role focused on commercial process excellence, systems ownership, and team development. Not a sales or delivery position.
The successful candidate will participate in contract preparation/execution, CRM data quality, e-signature workflows, and continuous process improvement across our operations.

About the Role
We are seeking a Commercial Operations Manager to join our growing team. This is an operational leadership role focused on commercial process excellence, systems ownership, and team development.
This is not a sales or delivery position .
The role combines people management, contract governance, and system ownership, ensuring high standards of execution across a global organization.

Key Responsibilities
1. People & Team Management (Owner)
Line manage COE staff responsible for Salesforce data validation and contract execution
Build a high-performance, process-driven team culture
Ensure consistent execution standards across business lines
Plan team capacity aligned with business growth
Support onboarding and development of team members
2. Contract Execution & Governance (Owner)
Own end-to-end contract execution for audits and consulting engagements
Ensure contracts are compliant, accurate, and aligned with scope and pricing
Oversee contract review, approvals, and escalation handling
Maintain consistent global contracting standards
3. Salesforce Data Validation & Enforcement (Owner)
Ensure data quality and order-readiness in Salesforce
Validate scope, pricing, service type, and contractual alignment
Enforce completeness and reject non-compliant submissions
Maintain Salesforce as the single source of truth
4.



DocuSign Ownership & System Integration (Owner)
Act as business owner of DocuSign
Manage workflows and system integration with Salesforce
Ensure traceability and auditability of executed agreements
5. Process Improvement & Change Implementation (Co-Owner)
Identify inefficiencies and propose improvements
Lead implementation of approved changes
Support adoption, training, and coordination across teams
6. Interface & Governance
Act as key interface with Sales Operations and delivery teams
Ensure smooth handovers and alignment across functions
Escalate structural issues when needed

Profile
Education and Qualifications
Bachelor’s degree in Science, Business, or related field; advanced degree preferred
Experience
Experience in contract management within pharmaceutical, biotech, medical device, or regulated environments
Strong understanding of pharma contracting and contract review (redlining)
Hands-on experience with Salesforce CRM
Experience with DocuSign or similar tools
Experience managing operational or shared-service teams
Exposure to GxP environments is a strong advantage
Skills and Competencies
Strong attention to detail and process mindset
Ability to enforce standards with confidence
Structured problem-solving approach
Strong stakeholder management skills
Clear communication and ability to work across geographies
Comfortable in structured, system-driven environments
Collaborative and proactive mindset

About Our Organization
We are an established pharmaceutical service provider company operating globally with a Centre of Excellence in India. Our organization maintains the highest standards of quality and regulatory compliance.
This role offers the chance to shape commercial operations excellence in a growing, quality-focused organization.

How to Apply
If you meet the qualifications and are excited about this opportunity, please submit your CV in English.

📌 Commercial Operations Manager (Hyderabad)
🏢 Rephine
📍 Hyderabad