Job Description

Customer Success Team | Full-time | Relocation to Philippines

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Do you love to own customer's KPIs?

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Are you an evangelist who would like to help the marquee International enterprise brands?

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Then this is the role for you!

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The Impact you will create:

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- You will drive client retention, customer satisfaction, up-selling and cross selling.
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- Own overall relationship with assigned clients and provide strategic consulting to clients in achieving their objectives.
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- Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them.
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- You will be the voice of the customer when engaging with internal teams.
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- Be the point of contact for Accounts and be responsible for the growth of the customer
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- Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.
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- Investigate the core of the problem and suggest a long-term solution to it.
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- Focus on Growth + Engagement + Integration
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- Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption.
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- Consult brands on how to leverage direct marketing channels such as – Email, SMS, App/Web Notifications, WhatsApp, IVR and personalize engagement at scale.
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- Monitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.
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What we look for?

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- Transformational talent who shows leading attributes of Problem solving, Efficiency,



Passion and Self direction.
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- 3+ years' experience in a Customer Success/Digital Marketing role.
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- Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across various departments and subsidiaries.
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- Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors - E-com, BFSI, Classifieds, Travel, Retail etc.
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- Detail-oriented and analytical mindset.
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- Measuring and analyzing performance of the accounts for challenges and opportunities to improve overall client experience.
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- Self-motivated, Self-starter and strategic mind-set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
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- Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
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Why Netcore?

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Being first is in our nature. Netcore is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention.



Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.

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Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.

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Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.

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Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore's principle of being a people-centric company – where you will not be just an employee but a family member of the organization.

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A career at Netcore is more than just a job — it's an opportunity to shape the future. For more information, please visit www.netcore.ai or follow us on LinkedIn.

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What's in it for you?

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- Immense growth, continuous learning and consult the top-notch international brands
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- Work with some of the most innovative brains
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- Prospect to explore your entrepreneurial mindset
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- Open culture where your creative bug gets activated.
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- Explore Philippines.
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If this sounds like a company you would like to be a part of, and a role you would thrive in, please don't hold back from applying! We need your unique perspective for our continued innovation and success!

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So let's converse! Our inquisitive nature is all keen to know more about you.

📌 Customer Success Manager - Philippines (Mumbai)
🏢 Netcore
📍 Mumbai