Job Description

We are looking for an experienced and dynamic Operations Manager – Food Safety & Certification to lead and develop our FSSAI Certification and Food Safety Services business.

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The ideal candidate should have strong experience in the food safety and certification ecosystem, with the ability to develop business, onboard clients, build a network of qualified auditors and ensure effective delivery of services.

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Key Responsibilities

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- Lead and manage the operations of FSSAI Certification and Food Safety Services.
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- Develop and grow the business by identifying and onboarding current clients.
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- Build and maintain solid relationships with clients across food manufacturing, hospitality, retail, restaurants, catering and other relevant sectors.
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- Understand client requirements and propose appropriate FSSAI certification, food safety and compliance solutions.
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- Manage the end-to-end execution and delivery of FSSAI-related certification, audit and food safety services.
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- Develop and maintain a strong network of qualified FSSAI auditors, food safety professionals and technical experts for empanelment and service delivery.
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- Identify and onboard suitable auditors and technical resources based on business and operational requirements.
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- Coordinate the deployment of auditors and technical experts for client assignments.
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- Ensure timely, efficient and high-quality delivery of services.
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- Prepare and support commercial proposals, pricing and business development activities.
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- Monitor market trends and identify opportunities for developing new food safety and certification services.
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- Ensure high levels of client satisfaction and build long-term client relationships.
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- Work closely with internal teams and external technical resources to ensure smooth operational execution.
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Candidate Profile

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- 12–15 years of relevant experience in food safety, FSSAI compliance, certification, auditing, inspection or related consulting services.
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- Graduate/Postgraduate qualification in Food Technology, Food Science, Dairy Technology, Microbiology, Agriculture or a related discipline.
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- Strong understanding of the FSSAI framework, food safety standards and the food industry.
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- Experience in managing both client acquisition/business development and service delivery.
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- Strong network and industry connections with FSSAI auditors and food safety professionals would be a significant advantage.
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- Strong techno-commercial orientation with the ability to develop business and manage operations.
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- Lead Assessor qualification for Integrated Management Systems (IMS) would be good to have.
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- Experience in handling NABCB audits and accreditation requirements would be an added advantage.
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- Excellent communication, networking and stakeholder management skills.
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- Ability to work independently and take ownership of business and operational growth.
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What We Are Looking For

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We are looking for a professional who can lead the operations, develop the business, onboard clients and build a strong network of qualified auditors and technical experts to support service delivery.

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- The role would be ideal for someone with an entrepreneurial mindset and strong experience within the FSSAI, food safety, certification and auditing ecosystem.
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📌 Operations Manager Food Safety & Certification (Mumbai)
🏢 Apave International
📍 Mumbai