Job Description

Job Title: Client Services Manager

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Location: Hyderabad (100% Onsite only)

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Shift: US Shift

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Role Overview

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The Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience.

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The role requires strong coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities.

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Key Responsibilities

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Client & Account Management

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- Serve as the primary point of contact for assigned client accounts
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- Manage day-to-day client communication, requirements, and updates
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- Ensure adherence to contractual SLAs and client processes
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- Proactively manage escalations and issue resolution
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Delivery & Operations Support

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- Partner with Recruiting teams to support demand fulfilment
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- Track open requirements, interviews, offers, and onboarding
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- Ensure accuracy in ATS/VMS systems (tagging, updates, compliance)
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- Coordinate with Operations, onboarding, and workforce experience teams as needed
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Reporting & Compliance

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- Prepare and share regular client reports and dashboards
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- Maintain data accuracy for MIS, scorecards, and audits
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- Ensure compliance with internal policies and client guidelines
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Collaboration & Continuous Improvement

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- Work closely with cross-functional teams to improve service delivery
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- Identify process gaps and suggest improvements
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- Contribute to team initiatives, trainings, and knowledge sharing
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Key Performance Indicators (KPIs)

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- SLA adherence and delivery timelines
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- Client satisfaction and feedback
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- Data accuracy and compliance scores
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- Fill ratio / delivery metrics (role/client-dependent)
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- Escalation management effectiveness
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Required Skills & Qualifications

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- Bachelor's degree or equivalent experience
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- 2+ years of experience in client services, staffing, or operations
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- Strong communication skills (written and verbal)
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- High attention to detail and ownership mindset
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- Ability to work in a fast-paced, client-facing environment
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- Experience with top staffing companies is a plus
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Preferred Experience

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- Staffing or MSP environment exposure
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- Experience working with US or global clients
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- Familiarity with compliance, onboarding, and reporting processes
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Behavioural Competencies

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- Client-first mindset
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- Ownership and accountability
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- Strong collaboration and stakeholder management
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- Problem-solving orientation
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- Professional presence and judgment
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Why Join Us

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- Opportunity to work with global clients
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- Explicit growth path within Client Services
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- Exposure to cross-functional leadership
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- Collaborative and performance-driven culture
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📌 Client Services Manager - US Staffing (Hyderabad)
🏢 BCforward
📍 Hyderabad