Job Description

Position Overview

n

We are seeking an experienced Oracle CX Sales & ICM Consultant to lead the end-to-end design, implementation, and optimization of our Oracle Fusion Cloud CX suite.

n

In this role, you will play a critical part in modernizing our CRM ecosystem by migrating legacy interfaces to the Oracle Redwood User Experience using Visual Builder Studio (VBS).

n

You will work directly with business stakeholders to align sales processes, compensation plans, and partner strategies with cutting-edge cloud capabilities

n

Key Responsibilities

n

n
- CX Sales & ICM Implementation: Lead requirement gathering workshops, solution design, configuration, and deployment for Oracle CX Sales (Engagement Cloud) and Incentive Compensation Management (ICM) modules.
n
- Redwood UI Transformation: Drive the functional and visual migration from classic CX interfaces to Oracle Redwood UI using Express Mode and Visual Builder Studio (VBS).
n
- Incentive Compensation Configuration: Design complex commission structures, credit rules, performance measures, plan components, payment processing, and dispute management workflows.
n
- Core Sales Module Management: Configure Lead/Prospect management, Account/Contact hierarchies, Territory Management, and Sales Forecasting.
n
- Extensibility & Analytics: Utilize Groovy Scripting for custom business logic, Object Management, Triggers, and Assignment Manager.



Build interactive real-time reports using OTBI (Oracle Transactional Business Intelligence) and custom BI Publisher reports.
n
- Testing & Support: Create unit test scripts, lead System Integration Testing (SIT), and coordinate User Acceptance Testing (UAT) during upgrade or migration cycles.
n

n

Required Qualifications & Skills

n

n
- Core Experience: 7+ years of hands-on experience implementing or supporting Oracle CX Sales and Oracle Incentive Compensation (ICM).
n
- Redwood UI Expertise: Proven hands-on experience configuring Redwood pages, enabling Redwood opt-ins/features, and extending Redwood UI via Visual Builder Studio (VBS).
n
- Technical Proficiency:
n
- Application Composers, Custom Objects, and Groovy Scripting.
n
- Functional knowledge of Oracle Integration Cloud (OIC) for CX integrations.
n
- OTBI Analytics & BI Publisher report generation.
n
- Business Acumen: Deep understanding of Sales Performance Management (SPM), compensation structures, credit allocation, and CRM lifecycles.
n
- Certifications (Preferred):
n
- Oracle Fusion CX Sales Certified Implementation Specialist
n
- Oracle Sales Performance Management / Incentive Compensation Certified Specialist
n

n

Core Key Performance Indicators (KPIs)

n

n
- Successful migration and adoption rate of Redwood UI components.
n
- Accuracy and timeliness of compensation calculations and payout runs.
n
- System optimization resulting in higher sales team user adoption and lower page latency.
n

📌 Senior Oracle CX Sales & ICM Functional Consultant (Redwood UI Specialist) (Pune)
🏢 Jade Global
📍 Pune