Job Description

TCOE Delivery Manager (Banking Quality Engineering & Testing Services)

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About QualityKiosk Technologies

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QualityKiosk Technologies is a globally recognized leader in Quality Engineering and Digital

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Transformation, ranked among the world’s largest independent QE firms. With a workforce of 4,000+

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professionals, we partner with 300+ global enterprises across 25+ countries, delivering mission-critical

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quality solutions across Banking, Financial Services, Insurance, Telecom, Retail, E-commerce,

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Automotive, and Government sectors. Our deep-rooted expertise in BFSI is demonstrated through

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engagements with leading institutions such as HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank,

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Commercial Bank of Dubai, RAK Bank, FAB, ADCB, Saudi Awwal Bank, Bank of the Philippine Islands,

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Prudential, Manulife, AIA, and CRISIL, alongside marquee global enterprises like Reliance Industries,

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Vodafone, Tata Group, Toyota, and Government entities including NPCI, GSTN, and UAE Ministry of

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Finance.

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Trusted by over 50 Fortune 100 companies in India and 18 global Fortune 500 enterprises, and

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recognized by leading analyst firms such as Gartner, Forrester, and Everest Group, QualityKiosk operates

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at the intersection of scale, technology, and domain-led innovation. We drive large-scale digital

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transformation programs with a sharp focus on AI-led quality engineering, automation, customer

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experience, and resilience, enabling enterprises to deliver seamless, secure, and high-performing digital

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ecosystems globally

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Role Overview

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We are seeking an experienced TCOE (Testing Center of Excellence) Delivery Manager with deep

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expertise in Banking Technology, Core Banking Platforms, Payments, Microfinance Systems, Test

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Management, and Large-Scale Quality Engineering Programs.

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The ideal candidate will possess strong leadership capabilities, extensive banking domain knowledge, and

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proven experience managing end-to-end testing engagements across complex transformation initiatives.

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The role requires ownership of delivery governance, stakeholder management, testing strategy, quality

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assurance, risk management, and overall delivery accountability across multiple banking programs.

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This position will play a critical role in partnering with business, technology, and operations teams to ensure

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successful delivery of enterprise-wide testing and quality engineering initiatives.

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Ideal Candidate Profile

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A highly accomplished Testing and Quality Engineering leader with:

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• 15+ years of overall experience in Software Testing and Quality Engineering.

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• 10+ years of Banking Domain experience.

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• 6-9 years of experience across Core Banking, Payments, and Microfinance platforms.

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• Robust background in Test Management and TCOE governance.

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• Proven success managing large-scale banking transformation programs.

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• Extensive experience leading geographically distributed testing teams and stakeholder groups.

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Key Responsibilities

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TCOE Governance & Delivery Management

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• Own end-to-end delivery accountability for testing engagements and quality engineering

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initiatives.

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• Drive Testing Center of Excellence (TCOE) governance across programs and portfolios.

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• Define testing strategy, governance frameworks, quality processes, and delivery standards.

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• Ensure successful planning, execution, monitoring, and closure of testing programs.

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• Establish quality metrics, governance dashboards, and executive-level reporting mechanisms.

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• Ensure alignment of testing activities with business objectives and regulatory expectations.

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Delivery Leadership

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• Manage large-scale testing programs covering Core Banking, Payments, Mobile Banking, Digital

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Banking, and Microfinance solutions.

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• Lead SIT, UAT, Regression, Integration, and End-to-End testing initiatives.

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• Drive defect governance, quality assurance, and risk management practices.

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• Monitor delivery performance, quality metrics, release readiness, and program health.

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• Ensure timely delivery while maintaining quality and compliance standards.

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• Take complete ownership and accountability for delivery outcomes.

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Stakeholder Management

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• Build strong partnerships with Business, Technology, Program Management, Vendor, and

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Operations teams .

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• Manage multiple senior stakeholder groups across banking and technology functions.

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• Present testing status, risks, mitigation plans, and quality insights to senior leadership.

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• Drive decision-making through effective communication and governance forums.

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• Act as the primary point of contact for all testing and quality-related matters.

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Banking Quality Assurance

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• Provide strategic guidance on banking testing methodologies and quality frameworks.

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• Review business processes, customer journeys, and regulatory requirements.

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• Ensure testing coverage across:

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o Core Banking

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o Payments

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o Microfinance

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o Digital Banking

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o Regulatory and Compliance Requirements

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• Lead risk assessments and quality reviews throughout the program lifecycle.

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Test Management & Governance

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• Define test strategies, test plans, estimations, schedules, and resource allocations.

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• Drive defect management lifecycle and test execution governance.

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• Oversee test environment management and release planning activities.

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• Monitor quality metrics and testing effectiveness.

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• Implement continuous improvement initiatives across testing processes.

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• Establish best practices across delivery teams.

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Leadership & Team Management

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• Lead and mentor Test Managers, Test Leads, Business Test Teams, and Quality Engineers.

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• Build high-performance testing teams and quality-driven culture.

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• Conduct delivery reviews, coaching sessions, and capability-building initiatives.

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• Guide teams on process improvements, governance compliance, and delivery excellence.

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• Foster collaboration across Business, Development, QA, DevOps, and Vendor teams.

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Required Skills

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Experience

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• 15+ years of overall Testing and Quality Engineering experience.

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• 10-12 years of Banking Domain experience.

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• 6-9 years of Core Banking, Payments, or Microfinance experience.

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• Proven experience managing enterprise-scale testing engagements.

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• Strong background in Banking IT transformation programs.

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• Demonstrated success leading Testing Center of Excellence (TCOE) functions.

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Banking Domain Expertise

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Strong understanding of:

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• Indian Banking IT Landscape

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• Core Banking Systems

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• Payments & Transaction Banking

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• Digital Banking Platforms

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• Microfinance Solutions

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• Retail Banking

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• Corporate Banking

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• Regulatory & Compliance Testing

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• End-to-End Banking Journeys

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Testing & Quality Engineering

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Strong expertise in:

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• Test Management

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• Quality Engineering

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• Test Strategy & Planning

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• Defect Management

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• Risk-Based Testing

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• Governance & Reporting

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• Release Management

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• UAT Management

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• Integration Testing

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• End-to-End Testing

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• Quality Metrics & KPIs

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• TCOE Operations

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Tools & Technologies

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Strong hands-on experience with:

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• Jira

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• Xray

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• Test Management Tools

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• Defect Tracking Systems

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• Reporting & Dashboarding Tools

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• SQL (Preferred)

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Stakeholder Management

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Proven expertise in:

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• Multi-Stakeholder Management

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• Executive Governance Reviews

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• Client Engagement

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• Program Steering Committees

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• Vendor Coordination

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• Cross-Functional Team Leadership

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• Escalation Management

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Delivery & Governance

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Strong experience with:

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• Program Delivery Management

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• TCOE Governance

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• Quality Governance

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• Risk Management

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• Resource Planning

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• Capacity Planning

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• Delivery Assurance

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• Program Reporting

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• Quality Reviews

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• Continuous Improvement Initiatives

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Preferred Skills

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• Experience managing large BFSI transformation programs.

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• Exposure to Digital Banking modernization initiatives.

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• Experience working with multiple banking products and channels.

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• Understanding of Agile delivery methodologies.

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• Exposure to Automation Testing and Quality Engineering transformation programs.

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• Experience handling offshore and distributed delivery teams.

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Soft Skills

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• Excellent communication and leadership skills.

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• Strong stakeholder and relationship management capabilities.

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• Exceptional analytical and problem-solving abilities.

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• Executive presentation and reporting skills.

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• High level of accountability and ownership.

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• Strong decision-making and governance capabilities.

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• Ability to influence senior business and technology leaders.

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Preferred Domain

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Banking | Core Banking | Payments | Microfinance | Digital Banking | Retail Banking | Corporate

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Banking | Financial Services

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Mandatory Screening Criteria

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15+ Years Overall Experience

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10-12 Years Banking Domain Experience

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6-9 Years Core Banking / Payments / Microfinance Experience

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Strong Understanding of Indian Banking IT Landscape

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10+ Years Test Management Experience

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5-7 Years Stakeholder Management Experience

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4-6 Years Jira Defect Management Experience

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TCOE Governance & Delivery Management Experience

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Strong Executive Stakeholder Management Skills

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Overall Delivery Ownership & Accountability Experience

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Large Banking Transformation Program Experience

📌 TCOE Manager (Mumbai)
🏢 QualityKiosk Technologies
📍 Mumbai