Job Description

Job title : Sales Manager

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Location : Kolkata, Delhi and Mumbai

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Education: B. Tech/MSc

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Work Experience:10 years or more

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Key Responsibilities & Accountabilities (Tasks & Deliverables):

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- Own and manage the complete sales cycle for the assigned territory, from lead generation to order closure and post-sales relationship management.
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- Achieve assigned sales targets, revenue, and business objectives through effective execution of sales strategies.
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- Develop and implement short-term and long-term business plans to drive sustainable growth within the assigned territory.
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- Develop account mapping, customer engagement, and go-to-market (GTM) strategies in close coordination with the Marketing and PASS teams.
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- Drive sales through the direct sales channel and ensure achievement of territory-wise order targets.
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- Identify, develop, and acquire recent business opportunities through existing customers, prospective customers, referral networks, and Key Opinion Leaders (KOLs).
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- Build, manage, and grow a portfolio of strategic accounts to ensure long-term customer retention and business expansion.
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- Act as the primary point of contact for assigned customers, understanding their business needs and ensuring high levels of customer satisfaction.
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- Build trusted advisor relationships with key decision-makers, customer stakeholders, and executive sponsors.
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- Conduct regular customer meetings, joint sales calls, product demonstrations, workshops, and training programs to strengthen customer engagement.
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- Manage sales opportunities effectively through robust pipeline management and ensure healthy funnel progression.
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- Maintain high forecast accuracy by providing clear visibility into pipeline status, expected closures, risks, and slippages.
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- Prepare accurate monthly sales reports, business forecasts, and territory performance updates for management review.
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- Ensure complete CRM discipline by maintaining timely and accurate updates of leads, opportunities, customer interactions, activities, and pipeline stages.
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- Leverage CRM analytics to monitor conversion rates, pipeline health, forecasting accuracy, and identify business improvement opportunities.
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- Promote CRM as the primary tool for daily sales planning, execution, and reporting.
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- Identify sales risks and opportunities proactively and recommend corrective actions to achieve business objectives.
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- Monitor competitor activities, market trends, pricing, and customer requirements to strengthen competitive positioning.
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- Manage the tendering process by ensuring timely participation, accurate documentation, and successful submission of tenders within the assigned territory.
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- Negotiate commercial terms and contracts to maximize profitability while ensuring customer satisfaction.
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- Ensure timely delivery and successful implementation of solutions in coordination with internal teams, aligned with customer expectations.
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- Resolve customer concerns, complaints, and escalations promptly, coordinating with Head Office and cross-functional teams whenever required.
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- Collaborate closely with Marketing, Service, Application, Finance, Supply Chain, and other internal departments to ensure seamless execution of the sales process.
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- Maintain strong customer relationships through regular follow-ups, business reviews, and proactive account management.
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- Continuously identify opportunities for upselling, cross-selling, and expanding existing customer relationships.
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- Ensure compliance with company policies, commercial guidelines, and ethical business practices.
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- Represent the company professionally at customer meetings, conferences, exhibitions, and industry events.
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- Provide market intelligence and customer feedback to support product development, pricing strategy, and business planning.
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📌 Sales Manager (Mumbai)
🏢 Zeiss India
📍 Mumbai