Job Description

Job Title: Product Support Engineer( L2 )

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No of open positions: 1

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About Signzy

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Signzy is an AI-powered RPA platform designed for financial services. Our platform can

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automate even the most complex workflows and decision-making processes into real-time APIs.

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Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over

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200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India

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and a top 3 acquiring bank in the US. We have strong global partnerships, including with

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Mastercard, and offices in Recent York and Dubai, serving customers worldwide. Our product team

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of 120+ people is based in Bangalore, building cutting-edge global AI products.

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Working at Signzy

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At Signzy, we embrace technology and innovation to develop outstanding products. We're a

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tech-savvy team backed by investors passionate about creating innovative solutions. Join us

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and be part of the future of financial services technology!

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Job Description

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As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring the

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smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.

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This role involves working closely with both internal and external stakeholders to provide

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high-quality support, ensuring compliance and security in financial transactions.

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Job Requirements

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Experience in troubleshooting production issues in SaaS / fintech systems.

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Robust understanding of REST APIs, request/response handling, and hands-on experience with Postman.

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Basic knowledge of n8n workflows & JavaScript ( like conditions, functions etc..) for debugging.

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Comfortable working with Linux environments, logs, and basic scripting.

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Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).

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Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.

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Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.

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Strong problem-solving skills and ability to handle client-facing technical support scenarios.

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- Soft Skills:
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- Excellent problem-solving skills with a methodical approach.
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- Strong written and oral communication skills, able to explain
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technical solutions in simple terms.

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- Ability to provide step-by-step technical help, both written and verbal.
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- Experience in customer service or support roles, with an ability to manage
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multiple priorities.

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- Additional:
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- Bachelor's degree in Information Technology, Computer Science, or relevant
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field.

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- Experience in supporting API and digital KYC in financial institutions is highly

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desirable.

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- Startup experience is a plus.

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This is your opportunity to work with cutting-edge technology in the financial services industry

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and play a pivotal role in ensuring the integrity and security of financial transactions.

📌 Product Support Engineer (Bengaluru)
🏢 Signzy
📍 Bengaluru