Role Objective
Own and improve Syscort's day-to-day operating system. The person will work across departments to identify operational problems, build processes and SOPs, implement systems, train employees, drive execution and continuously improve how the business operates.
The objective is to make Syscort less dependent on the founder and individual employees and increasingly run through explicit processes, systems, automation and accountability.
Key Responsibilities
1. Business & Process Understanding
Understand how Sales, Presales, Delivery, Finance, HR, Marketing and Administration operate.
Identify bottlenecks, inefficiencies, duplication, communication gaps and founder dependencies.
Map AS-IS processes and design practical TO-BE processes.
Establish clear ownership, responsibilities, approvals and escalation paths.
2. Process & SOP Implementation
Create and maintain SOPs, checklists, workflows, templates and policies.
Convert processes into practical operating procedures that employees can actually follow.
Implement processes rather than only documenting them.




Regularly review and improve SOPs based on business feedback.
3. Hands-on Execution
Take ownership of operational projects and drive them to completion.
Follow up with department owners and ensure agreed actions are implemented.
Resolve cross-functional operational issues.
Step in where processes are unclear or ownership is missing.
Build structure around areas currently dependent on the CEO.
4. Systems & Automation
Optimize HubSpot, Rippling, project management, finance and other business systems.
Identify repetitive/manual processes suitable for automation.
Work with Syscort's technical team to implement workflow automation and AI.
Ensure systems support the defined business process and data flows.
5. Employee Onboarding & Training
Build role-specific onboarding processes.
Train new hires on SOPs, systems and workflows.
Ensure employees understand their responsibilities, KPIs and escalation paths.
Maintain

📌 Strategy & Business Operations (India)
🏢 Syscort Technologies
📍 India