Food Galery is a food and grocery delivery platform connecting customers, restaurants, stores, and delivery partners through a single digital ecosystem. We are looking for a Business Analyst to help us improve business operations, understand customer and restaurant behavior, and support data-driven decision-making.

Key Responsibilities

1. Business & Operations Analysis
- Analyze Food Galery’s daily business operations and identify areas for improvement.
- Study orders, revenue, cancellations, refunds, delivery performance, and customer activity.
- Identify operational gaps and recommend practical solutions.
- Prepare daily, weekly, and monthly business performance reports.
- Monitor significant business KPIs and highlight deviations.

2. Restaurant & Merchant Analysis
- Analyze restaurant onboarding, order volume, revenue, ratings, cancellations, and performance.
- Identify high-performing and underperforming restaurants.
- Track restaurant activation and retention.
- Provide insights to the restaurant onboarding and sales teams.




- Help identify opportunities to increase restaurant orders and revenue.

3. Customer Analysis
- Analyze customer acquisition, orders, repeat purchases, cancellations, and retention.
- Identify customer behavior and purchasing patterns.
- Analyze customer complaints and support data.
- Recommend strategies to improve customer satisfaction and retention.

4. Delivery & Operations Analysis
- Monitor delivery times, order allocation, cancellations, failed deliveries, and delivery partner performance.
- Identify reasons for delivery delays and operational failures.
- Work with the operations team to improve delivery efficiency.
- Analyze performance by city, area, restaurant, and delivery partner.

5. Product & App Analysis
- Work with the Product and Technology teams to identify business requirements.
- Understand problems faced by customers, restaurants, and delivery partners.
- Convert business requirements into clear functional requirements

📌 Business Analyst (Bengaluru)
🏢 Food Galery
📍 Bengaluru