Hiring for a US Based D2C healthcare brand.
CTC: Upto 7 LPA
Role Overview
We are looking for a Voice & Accent Trainer to improve the spoken communication skills of customer-facing employees. The trainer will focus on accent neutralization, pronunciation, voice modulation, fluency, listening skills, grammar, and professional communication, with particular emphasis on explicit and natural American English.
This role requires more than conducting training sessions. The trainer will assess individual communication gaps, provide targeted coaching, track improvement, and work with operational leaders to ensure employees can communicate confidently and effectively in real customer interactions.
Key Responsibilities
- Conduct voice and accent assessments for new hires and existing employees.
- Deliver individual and group coaching focused on American English pronunciation and speech clarity.
- Coach employees on:
- Pronunciation and articulation
- Accent neutralization
- Intonation, rhythm, and syllable stress
- Voice modulation, pace, pitch, and tone
- Grammar and sentence construction
- Vocabulary and word choice
- Fluency and conversational confidence
- Active listening and comprehension
- Professional customer-service language
- Identify recurring communication issues and create individualized improvement plans.
- Conduct call-listening and role-play exercises using realistic customer scenarios.
- Provide specific, actionable feedback rather than general communication coaching.
- Develop exercises, training materials, pronunciation drills, assessments, and refresher programs.
- Partner with Quality, Training, and Customer Support leadership to identify communication trends affecting customer experience.
- Track participant progress through pre- and post-training assessments.
- Conduct refresher sessions and targeted coaching for employees who require additional support.
- Maintain training records, assessment scores, coaching notes, and progress reports.
- Continuousl
📌 Voice & Accent Trainer (BPO) (India)
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