About QI Spine

QI Spine is a pioneering healthcare organization focused on the accurate diagnosis and non-surgical treatment of back and neck pain. With a growing network of clinics across India, QI Spine combines clinical expertise, technology and a patient-first approach to deliver high-quality spine care.

Role Overview:

We are looking for a Centre Manager-Delhi who will take end-to-end ownership of the center's business performance, revenue, patient experience, team productivity and day-to-day operations.

The Centre Manager will act as the key link between the clinical, patient counselling, operations and support teams, ensuring that the centre delivers a seamless patient journey while consistently achieving its business objectives.

Key Responsibilities
1. Business & Revenue Ownership
Own monthly and annual centre revenue and business targets.
Drive patient acquisition, conversion, treatment initiation, renewals and collections.
Monitor centre performance against key business metrics and identify gaps.
Improve revenue per patient and overall centre profitability.




Prepare and execute monthly action plans to achieve business targets.

2. Patient Acquisition & Conversion
Drive patient acquisition through referrals, local marketing, health camps, corporate tie-ups and community outreach.
Work closely with the Patient Counselling team to improve enquiry-to-consultation and consultation-to-treatment conversion.
Analyse patient funnel data and identify drop-offs.
Ensure effective follow-up of leads and prospective patients.
Build robust relationships with referral partners and local stakeholders.

3. Patient Experience
Ensure an exceptional patient experience across the entire patient journey.
Monitor patient feedback, complaints and service recovery.
Ensure timely resolution of patient concerns.
Maintain high standards of professionalism, communication and service quality.
Drive patient retention, referrals and positive word-of-mouth.

4. Centre Operations
Take co

📌 Center Manager (India)
🏢 QI Spine
📍 India