Job Description
Senior Technical Support Engineer – SIEM / UEBA
/n
/n
Role Summary
/n
Seeking an experienced Technical Support Engineer to provide advanced support for enterprise
/n
SIEM/UEBA platforms. The role requires strong troubleshooting skills, customer focus, and the
/n
ability to drive complex issues to resolution while collaborating with Support, Product, Engineering,
/n
and customer stakeholders.
/n
/n
Key Responsibilities
/n
● Own customer cases end-to-end, ensuring timely resolution and adherence to SLAs.
/n
● Troubleshoot complex issues across SIEM/UEBA platforms, including log ingestion, parsers,
/n
APIs, syslog, analytics, and integrations.
/n
● Investigate alerts, correlation rules, behavioral analytics, and risk-scoring models to identify
/n
root causes.
/n
● Collaborate with Product and Engineering teams on escalations, defect tracking, and product
/n
improvements.
/n
● Create and maintain knowledge articles, troubleshooting guides, and support documentation.
/n
● Mentor junior engineers and contribute to process improvements, automation, and
/n
operational excellence.
/n
● Ensure thorough case ownership, quality handovers, and accurate customer
/n
communications across shifts.
/n
/n
Required Skills & Experience
/n
● 5+ years of experience in Technical Support, Security Operations, NOC, or L2/L3 Enterprise
/n
Support.
/n
● Robust understanding of SIEM/UEBA technologies and security operations.
/n
● Hands-on expertise with Linux, Windows Server, TCP/IP, DNS, firewalls, proxies, REST
/n
APIs, and scripting (Python/PowerShell).
/n
● Experience with log analysis, troubleshooting, integrations, and databases
/n
(SQL/Elasticsearch/MongoDB).
/n
● Strong analytical and problem-solving skills with a demonstrated ability to understand
/n
customer problems and drive them to resolution.
/n
● Excellent verbal and written communication skills with the confidence to engage effectively
/n
with all le
📌 Sr Technical Support Engineer (Pune)
🏢 Gurucul
📍 Pune