SECTION III: PURPOSE OF THE ROLE

Responsible for monitoring and supervising compliance, collections and managing delinquencies in 10 BC Branches. Coordinates with Branch Managers/Loan Officers of BC team and support in smooth operations in the allotted BC branches. Helps the field team to overcome critical field issues, instances of delinquencies and non-compliance to YBL policies

SECTION IV: KEY RESPONSIBILITIES & KPIS OF THE ROLE

Responsibilities

Strategy and Planning

Coordinate with Branch Managers and Loan officers of the BC partners and provide them feedback for improvement of compliance and portfolio quality

Policies, Processes & Procedures

Ensure quality portfolio with adherence to YBL and BCs policies and processes
Ensure Branches and Branch team follows and implement the laid down policies and procedures.
Train BC branch staff team on recent product, processes and procedures.

Business Development

Conducting regular visits to BC branches to monitor compliance of YBL policies at the branch level.



Conduct pre and post disbursement visits to groups to ensure that quality customers gets sourced.
Conduct visits to delinquent groups and to understand cause of overdue and draw action plan for follow-up to fix the same.

Performance Monitoring & Reporting

Monitor branch performance, compliance, collections, and delinquency indicators across assigned BC branches, ensuring achievement of portfolio quality and operational KPIs.
Prepare and share periodic MIS reports, identify performance gaps, track corrective actions, and ensure timely resolution of audit and monitoring observations.

Relationship Management

Build effective relationships with BC Branch Managers, Loan Officers, and partner stakeholders to ensure smooth branch operations and policy compliance.
Conduct regular reviews with field teams, provide operational guidance, and support resolution of critical field issues and escalations.

Customer Relationship Management

Ensure high standards of customer

📌 Quality Control Manager (Bhubaneswar)
🏢 Yes Bank
📍 Bhubaneswar