WE'RE HIRING | ORM EXECUTIVE – GOVERNMENT DIGITAL COMMUNICATIONS
Kolkata / Howrah | 2–3 Years Experience
We're looking for an ORM Executive to manage online reputation, citizen conversations and digital responses for a large-scale government digital communications programme.
What you'll do:
- Monitor conversations, comments, mentions and discussions across social media, Google and other digital platforms.
- Track public sentiment, emerging issues, complaints, misinformation and reputational risks in real time.
- Respond to citizen/user queries and comments with accurate, timely and appropriate communication.
- Escalate sensitive, high-risk or politically relevant issues to the appropriate teams.
- Coordinate with Content, Social Media, Trend & Analysis, PR and Project teams to develop responses and communication interventions.
- Maintain issue trackers and daily ORM reports covering sentiment, response status, recurring concerns and emerging narratives.
- Identify recurring citizen concerns and provide inputs to improve content and communication strategy.
- Support real-time response during campaigns, announcements, crises and high-volume conversations.
- Ensure responses follow approved communication guidelines, tone and escalation protocols.
What we're looking for:
- 2–3 years of experience in ORM, social media engagement, community management or digital communications.
- Strong understanding of Facebook, Instagram, X, YouTube and online communities.
- Excellent written communication in Bengali and English; Hindi preferred.
- Strong judgement, listening skills and ability to handle sensitive conversations.
- Experience in government communications, public affairs, political campaigns, large-scale public communication or social-impact projects is an advantage.
- Comfortable working in a rapid-paced, real-time environment with tight response timelines.
Apply:
[email protected]
Hiring #ORM #OnlineReputationManagement #GovernmentCommunications #Digital
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