Job Description

About the Role

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We are hiring Language Experts / Lexical Transcribers to support a voice bot annotation project involving real customer speech. The role requires accurate transcription and audio segmentation in accordance with detailed client annotation guidelines. The project will begin with a calibration team and progressively scale across additional Indian languages.

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Languages : Hindi, Tamil, Telugu, Malayalam, and Kannada.

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Qualification : Finance graduates with prior transcription experience and a typing speed of more than 50 words per minute .

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Location : Pune , Maharashtra.

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Mode of Work : Onsite.

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Key Responsibilities

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- Transcribe customer-side voice bot call recordings accurately in the assigned target language.
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- Segment only the primary customer speech and follow the prescribed segmentation rules, including minimum segment duration and non-overlapping segments.
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- Produce lexical transcription without punctuation or special symbols and use the appropriate target-language script.
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- Write numbers, dates, digits, abbreviations, and English loan words in the required lexical format while maintaining consistent spelling.
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- Apply contextual correction only when the intended word is unambiguous from the sentence context; otherwise preserve what is actually spoken or use the prescribed unintelligibility handling.
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- Identify and appropriately handle distorted, unintelligible, IVR, non-target-language, background-speech, and overlapping-audio cases as defined in the guidelines.
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- Use the tag only for genuinely unintelligible content and follow project quality limits.
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- Incorporate calibration and QA feedback promptly and maintain agreed quality and turnaround expectations.
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- Escalate unclear or exceptional cases through the defined operations process rather than making unsupported assumptions.
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Required Qualifications

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- Graduate in Finance
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- High proficien

📌 Language Expert (Pune)
🏢 iMerit Technology
📍 Pune