Client: OPTUM Joining Locations: Hyderabad
Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round
Drive Dates : 20th Aug 2026
Drive Timing : 10:00 AM to 3 PM
Office Addresses :
Hyderabad Office:
Artech Infosystems
Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032
Point of Contact (POC)
Artech Hyderabad: Saikam Nagendra
Candidate Requirements :
We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
Key Responsibilities
Handle inbound customer interactions via chat with professionalism and empathy.
Understand customer issues and provide accurate and timely resolutions.
Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
Document chat interactions clearly and accurately in internal systems.
Required Qualifications
~0–2 years of customer service experience (chat support preferred).
~ Robust written communication skills in English.




~ Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications
Prior experience in chat-based customer support.
Exposure to healthcare, insurance, or managed care processes.
Familiarity with CRM tools or chat platforms.
Excellent typing speed and accuracy.
Educational Background Eligibility
Process only candidates with the following qualifications:
B.Sc.
B.Com.
B.A.
MBA
.
Typing Test
TypingTest.com – Complete a 60-second Typing Test.
Educational Documents Required
~10th Marksheet
~12th Marksheet
~ Degree Consolidated Marksheet
~ Provisional Certificate

Mandatory Documents
Aadhaar Card copy
PAN Card copy
Updated Resume (All education and employment details must match the supporting documents.)
Expectation Setting :
Candidates must agree to the following conditions before processing:
~6-month contract
~ Rotational shifts
~ Rotational weekly offs
~100% Work from Office
~ No unplanned leave or NCNS (No Call No Show)

📌 Customer Services Team Leader (Hyderabad)
🏢 Artech
📍 Hyderabad