Your Role at a Glance
The Salesforce System Administrator is a key member of the Digital Enablement team, responsible for resolving support cases assigned to Digital Enablement. This role also ensures productive system administration, including user access, roles, profiles, and permission sets. The position requires expertise in Salesforce administration and reporting tools, ensuring proper system access and timely resolution of support cases.
How You’ll Drive Success
- Act as tier one support for Digital Enablement managing, resolving, and escalating support cases accordingly within the Salesforce platform.
- Manage user access, roles, profiles, permission sets, and security settings to ensure compliance and efficiency.
- Troubleshoot system issues, provide user support, and ensure smooth adoption of new Salesforce features.
- Stay up to date with Salesforce releases and industry best practices, proactively recommending enhancements to Digital Enablement team.
- Document configurations, processes, and best practices to support team knowledge-sharing and compliance.




- Performs other duties as assigned.

The Talents We’re Seeking
Education & Experience
- Bachelor’s Degree or higher in Computer Science, Mathematics, Information Systems, Engineering, or equivalent experience.
- Salesforce Administrator Certification (ADM-201); Advanced Administrator (ADM-211) is highly preferred.
- 1 – 3 years of experience as a Salesforce Administrator, with a strong focus on case management and resolution.
- Experience using Service Cloud – managing cases and troubleshooting reported issues.
- Proficiency in managing users, roles, profiles, and permission sets in Salesforce.
- Strong experience with reports, dashboards, and data analysis within Salesforce.

Required Skills
- Above average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner.
- Detail-oriented with a strong focus on data a

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