At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Problem Manager in [Location] we’re looking for?

Your future role

Take on a new challenge and apply your IT Service Management expertise in a dynamic and collaborative setting. You’ll work alongside dedicated and innovative teammates.

You'll play a key role in preventing incidents, minimizing their impact, and driving continuous improvement through effective problem management. Day-to-day, you’ll work closely with teams across the business (such as IT support, external vendors, and internal stakeholders), lead root cause analysis initiatives, and create and manage a comprehensive Knowledge Base (KEDB) for known errors and workarounds.





You’ll specifically take care of facilitating problem reviews, managing escalations, and ensuring adherence to ITSM processes, but also drive service improvement initiatives and act as a mentor to your peers.

We’ll look to you for:

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Ensuring processes are well-defined, communicated, maintained, and adhered to by internal and external support teams.

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Reviewing periodic metrics and taking action to enforce process standards and maturity.

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Facilitating post-major problem review meetings and acting as an escalation point for process issues.

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Driving the integration of the Problem Management process with partners and internal support organizations.

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Coordinating and chairing regularly scheduled Problem Management Board meetings.

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Leading root cause investigations and driving permanent fix solutions.

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Analyzing recurring incidents to identify proactive problems and improvement opportuni

📌 Problem Manager (Bengaluru)
🏢 ALSTOM
📍 Bengaluru