Job Description Summary

Key Responsibilities:
Customer Support: Provide top-notch product support to customers over the
phone. Your focus will be on delivering exceptional service, ensuring that
every interaction leaves a positive impression.
Technical Monitoring: Actively monitor application, infrastructure, and
databases to ensure seamless functionality and quickly resolve any issues.
Problem Solving: Assess and troubleshoot products or service-related issues,
ensuring timely and efficient resolution.
Collaborative Teamwork: Work closely with other team members to share knowledge
and provide optimal solutions to customer challenges.
Role Overview
- We are
seeking passionate and driven individuals to join our team as Product
Support Intern. In this role, you will be the first line of support for
our customers,



providing expert assistance over the phone while making a
difference in their experience with our products. If you enjoy solving
problems, working in a quick-paced environment, and being part of a team
that values collaboration, this is the opportunity for you

What We’re Looking For:

Strong Communicator: Excellent verbal and written
communication skills are essential to thrive in this role.

Analytical Thinker: A natural problem solver with a knack for
troubleshooting and thinking outside the box.

Tech-Knowledge: Comfortable with basic
technical concepts and eager to learn.

Benefits
Facility: Pick up- drop

Allowance for Night Shift​

📌 Product Support (Pune)
🏢 Mindpool Technologies
📍 Pune